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Rootsmagic freezes


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#1 jmoore3672

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Posted 25 May 2018 - 02:17 PM

When I am in Rootsmagic and am searching in ancestry, if I try to print Rootsmagic freezes.  Can someone tell me why or what I must do?



#2 Renee Zamora

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Posted 29 May 2018 - 09:16 AM

Are you trying to print from the WebSearch screen? The embedded browser doesn't support pop-ups and that is what's probably trying to come up when you print. Check the box "Use external browser" to open it on the website and print from there. 


Renee
RootsMagic