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Rootsmagic freezes

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#1 jmoore3672


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Posted 25 May 2018 - 02:17 PM

When I am in Rootsmagic and am searching in ancestry, if I try to print Rootsmagic freezes.  Can someone tell me why or what I must do?

#2 Renee Zamora

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Posted 29 May 2018 - 09:16 AM

Are you trying to print from the WebSearch screen? The embedded browser doesn't support pop-ups and that is what's probably trying to come up when you print. Check the box "Use external browser" to open it on the website and print from there.