1 reply to this topic

[rongrenier]

I am attempting to upgrade from version 4 to version 7 of Rootsmagic.   The program is attempting to convert the database but has been running for 7 hours.  It stays on "Cleaning Up Duplicate Media".  How long should the file conversion take?

 

 

 

[Renee Zamora]

There was a file format change that causes an issue converting RM4 to RM7. Though that isn't the error message I usually see. I wouldn't expect it to run 7 hrs to clean up  duplicate media. 

 

Try downloading RM6 Essentials and converting it in there. Then you can open it in RM7. 

 

http://www.rootsmagi...d/RootsMagic-6/