Jump to content


Photo

FamilyCentral will not close after importing


  • Please log in to reply
4 replies to this topic

#1 bugged

bugged

    New Member

  • Members
  • Pip
  • 3 posts

Posted 09 April 2018 - 03:04 PM

Hi, I have RootsMagic 7.5.5.0, Windows 10.  After I import names, FamilyCentral will not close.  I either need to go to Task Manager to stop running RM or disconnect from the internet to get it to close.  How can I resolve this issue?



#2 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 7582 posts

Posted 10 April 2018 - 10:13 AM

I just tested and its not doing that to me. After the import I am taken to the FamilySearch Central screen and from there I can click Close. Now I did do the import into a new blank database. Was yours a blank database before starting the import?


Renee
RootsMagic

#3 bugged

bugged

    New Member

  • Members
  • Pip
  • 3 posts

Posted 14 April 2018 - 01:50 PM

Hi, my database (db) has over 200,000 names.  I tested the import with a blank db and I was able to close FamilyCentral (FC).  I imported several families into this test db increasing the number of names, and I was able to still close FC.  So then I went back to my major db and imported some names and with this db, I could not close FC.  I've cleared phantom records and it let me close FC only once after importing, so I then tried compacting my db, that didn't help with this issue.

I notice the icons on the FC top ribbon are different in the test db I created for this where it only has 'Find Matches', 'Share Data', 'Import', 'AutoMatch'.  Where as with my major db, 'Ordnances' and 'Temple Work' show.  I removed the check box for LDS support under Tools, File options and removed check from Enable FS support under File Options, FS.  Now I can repeatedly import and close FS each time.  But I wonder what I am losing now with not having these enabled.



#4 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 7582 posts

Posted 16 April 2018 - 12:33 PM

If you have an LDS Account the ordinances will import automatically. 


Renee
RootsMagic

#5 bugged

bugged

    New Member

  • Members
  • Pip
  • 3 posts

Posted 16 April 2018 - 03:03 PM

Okay, thanks