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On Rootsmagic tree upload to Ancestry, sources did not upload


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#1 fstopf22

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Posted 06 April 2018 - 12:19 PM

After several failed attempts to upload my RootsMagic tree to Ancestry, I was finally successful (almost)

 

None of the sources and attached media were uploaded. All other media did upload.

 

I cannot even upload to Ancestry from an individual on the RootsMagic tree using the file comparison.

 

RootsMagic Suppor could not help. Their final advice was to wait for an update to RootsMagic.

 

Has anyone else encountered this problem? Do you have a workaround?

 

PS: I successfully uploaded the same tree from a backup to Ancestry as a Family Tree Maker file. Everything worked as it should.



#2 kbens0n

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Posted 07 April 2018 - 11:51 AM

If you haven't already, you should download and read the Magic_Guide_TreeShare_Ancestry_FAQ --> http://forums.rootsm...res-check-here/


---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#3 Renee Zamora

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Posted 09 April 2018 - 07:22 AM

Did you open a support ticket so we could test your file and see if we could get it uploaded? We can't update RM unless we have a known cause on our end for uploading specific data.

 

https://support.root...us/requests/new


Renee
RootsMagic