Ancestry says I have 300+ photo web hints.
I have Internet > TreeShare for Ancestry signed in
I have Tools > File Options > WebHints > Enable WebHints, Ancestry WebHints and FamilySearch WebHints all checked
I have Tools > File Options > Ancestry > Ancestry domain to use for viewing as USA (.com)
I have Tools > File Options > Ancestry > Remove from “changed” list after accepting changes, Show “record” hints, Show “other member tree” hints, Show “photo and story” hints and Show color coding in TreeShare list all checked
I have Tools > File Options > FamilySearch > Enable FamilySearch support, Check for duplication when reserving ordinances and Match person to FamilySearch when hints found all checked
I also have the user name and password populated in previous step
I selected one of the people in the Ancestry WebHint photo list
I went to that person in rootsmagic
Some of the people had no light bulb
Some of the people had a yellow light bulb
Some of the people had a while light bulb
When I clicked on the light bulb, only FamilySearch was displayed
Ancestry was not displayed.
I even waited a while and there was no change. (several minutes)
I looked for someone who I knew had Ancestry WebHints that displayed in the past and Ancestry WebHints was displayed
I have close to 10,000 people in my database
I have the fastest speed that I can get for where I live
I have a 6 mbps rate
When I run a speed test I am getting 6.1 mbps
I am getting an upload of .5 mbsp
I have the latest version installed (7.5.5)
I am using windows 10
And I am using a fairly new gamer laptop (1 yr old)
Is the large database the problem or the slow speed?
If not what could be the problem?
I don't understand why Ancestry says I have Webhints but Rootsmagic is not displaying them.