Jump to content


Photo

Failed update process


  • Please log in to reply
2 replies to this topic

#1 LoneStar357

LoneStar357

    New Member

  • Members
  • Pip
  • 2 posts

Posted 14 February 2018 - 12:17 PM

Attempted to install the update to RM7 today (2-14-2018) that was announced in start-up screen.

 

Clicked to install, gave required permissions but the install hangs because it says RM7 is still running.

 

This is AFTER the install app says it's "Closing RM7."

 

Never had this problem with previous updates - just this one.

 

Is there something I can do to fix this?

 

 



#2 zhangrau

zhangrau

    Advanced Member

  • Members
  • PipPipPip
  • 1363 posts

Posted 14 February 2018 - 01:04 PM

I always do this sequence:

 1 - download the setup file

 2 - close RM

 3 - run the Setup.exe file

 4 - open RM and enjoy



#3 LoneStar357

LoneStar357

    New Member

  • Members
  • Pip
  • 2 posts

Posted 14 February 2018 - 02:06 PM

Appreciate your response. 

I had to download it directly from the website (going around the embedded install option) in RM.

 

First attempt - it failed with exactly the same problem (RM still running.)

 

So, I had to go through Windows task manager to find and kill the process. It was "running" in the background even though the app was closed.

 

Thanks.