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Ancestry.com sign in not remembered


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#1 rldyson

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Posted 10 February 2018 - 12:39 PM

Heretofore have been able to conduct a tree share without signing in to ancestry.com every time.  This is either no longer supportable or something is amiss in my settings which I have been unable to correct.   Is there a fix?



#2 Renee Zamora

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Posted 12 February 2018 - 05:57 PM

I have one database that started to do this on me. It happened to be the one I used when I changed by password from what had been memorized. My other databases don't do this. Did you by any chance do the same thing?


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#3 rldyson

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Posted 13 February 2018 - 10:07 PM

Hi, no, I didn't mess with the password.  It's still making me sign in with each "share"



#4 Renee Zamora

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Posted 14 February 2018 - 08:16 AM

Go to Tools>File Option>Ancestry and and click the button "Reset TreeShare". Then close and reopen RM and login to TreeShare, see if that helps with the saving of your password the next its reopened. 


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