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#1 grimya

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Posted 07 February 2018 - 06:29 AM

Hi, I am attempting to import from family search and my import seems to have just stopped, ires been on the same person for a few hours. I've read about this happening to others but im unsure what to do at this point. Do I hit cancel, or the x,or..?
Thanks!

#2 Renee Zamora

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Posted 07 February 2018 - 08:50 AM

Make sure you import into a new blank database. If you import into a database that has someone already connected to a FamilySearch ID it can hang up


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#3 grimya

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Posted 07 February 2018 - 10:15 AM

It was a brand new database. If I hit cancel, will it have what its imported so far? It's up to 107021 people. Would be a shame to lose all that.

#4 Renee Zamora

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Posted 07 February 2018 - 11:42 AM

Everyone that was imported will be in the database once you stop the import. If you have that many people downloaded I would think the connection to FamilySearch was lost, that is why it stopped. It won't resume after the connection is lost. 


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