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Access to TreeShare


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#1 jmfraley

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Posted 06 February 2018 - 03:38 PM

New user trying to use TreeShare.  Have read the help pages, but here is the problem.  When clicking on TreeShare to access ancestry.com, I'm prompted to download a tree from ancestry.  I did this twice but still cannot get the side-by-side windows of RootsMagic and Ancestry.  What am I doing wrong?  Probably something simple I am overlooking.



#2 Renee Zamora

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Posted 06 February 2018 - 03:59 PM

Do you have the right database open that was connected to TreeShare earlier?


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#3 jmfraley

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Posted 08 February 2018 - 08:34 PM

That was the problem.Thnx!