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RM locks when leaving program for a look at Wikipedia

crashing Wikipedia leaving program

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#1 DaTh


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Posted 03 February 2018 - 02:01 PM

I'm a new user to RM and find that when I go to look for outside information, i.e. Wikipedia, I can't get back to RM as it locks up.  A blank white scree appears and I can't get rid of it to exit the program.  I and using a MAC and RM 7 for Mac.  I have to go to the Apple and try to get to the screen that lets me force quit RM.  That screen doesn't always come up in the beginning either.  It is getting aggravating.  What am I doing wrong?


#2 Renee Zamora

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Posted 05 February 2018 - 01:59 PM

See if a complete uninstall / reinstall of RootsMagic, including the CrossOver wrapper around the program fixed it.


Complete uninstall of RootsMagic on the Mac


If the Crossover wrapper around the 'RootsMagic for Mac' program needs to be updated, a complete uninstall of the program is needed.


Make sure you have a backup of any RootsMagic data files
Delete any and all RootsMagic .dmg files from your computer
Drag and drop the RootsMagic application icon to your trash bin
In Finder, select Go > Go to Folder
Type ~/Library/Application Support
Drag the folder labeled "RootsMagic" to the trash bin
Go to ~/Library/Preferences and delete the file com.rootsmagic.rootsmagic.plist
Drag and drop the RootsMagic 7 shortcut icon on the Dock to your trash bin
Download and install the latest version of RootsMagic - http://rootsmagic.co...d/RootsMagic-7/


This will completely uninstall RootsMagic for Mac "and" the Crossover programming as well.


Also tagged with one or more of these keywords: crashing, Wikipedia, leaving program