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Eureka Log Error


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#1 mcphilbrick

mcphilbrick

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Posted 02 February 2018 - 08:41 PM

I was editing a fact in RM when a window popped up indicating an Eureka log error. I had RootsMagic, Firefox, Windows Sticky Notes, Windows Explorer and a password program open at the time.

 

The error log is as follows:

 

Version       : 7.5.0.0
Date          : Fri, 2 Feb 2018 20:32:07 -0600
OS            : Microsoft Windows 10 (64 bit)
RAD           : BDS 9.0
Dump          : $23 $48 $FC $89 $4A $10 $89 $50 $FC $74 $28 $C6 $03 $00 $5B $C3 $90 $90 $90 $8B $53 $18 $0F $B7 $4B $02 $01 $C1 $3B $43 $14 $77
Section       : ExceptionHandlerHook
Descr         :

Address       : $004035F1 - [00400000] RootsMagic.exe - System -  - SysGetMem - 0[61]
Module        : RootsMagic.exe
Exception     : EAccessViolation
Message       : Access violation at address 004035F1 in module 'RootsMagic.exe'. Read of address 00000A70
Call Stack    : 00 $004035F1 - [00400000] RootsMagic.exe - System -  - SysGetMem
                01 $006E5347 - [00400000] RootsMagic.exe - ExceptionLog7 -  - FullInternalErrorReport - 691[1591]
                02 $006E5492 - [00400000] RootsMagic.exe - ExceptionLog7 -  - FullInternalErrorReport - 704[1922]
                03 $004EE764 - [00400000] RootsMagic.exe - EBase -  - InternalErrorSet - 1586[572]
                04 $006D7557 - [00400000] RootsMagic.exe - EInject -  - ExceptionHandlerHook - 636[195]
                05 $77A99D60 - [77A10000] ntdll.dll - ntdll -  -  (possible RtlInterlockedCompareExchange64+464)
                06 $77A99D2F - [77A10000] ntdll.dll - ntdll -  -  (possible RtlInterlockedCompareExchange64+415)
                07 $006D751E - [00400000] RootsMagic.exe - EInject -  - ExceptionHandlerHook - 629[138]
                08 $77A7121E - [77A10000] ntdll.dll - ntdll -  -  (possible RtlUnwind+526)
                09 $006D751E - [00400000] RootsMagic.exe - EInject -  - ExceptionHandlerHook - 629[138]
                0A $77A80BF1 - [77A10000] ntdll.dll - ntdll -  -  (possible KiUserExceptionDispatcher+33)
                0B $0100137D - [00400000] RootsMagic.exe - WPRTEPaint - TWPRTFEnginePaint - UpdateCodePage - 8266[113]
                0C $0046001E - [00400000] RootsMagic.exe - System.Variants -  - GetDispatchInvokeArgs
                0D $7713D0A0 - [770B0000] gdi32full.dll - gdi32full -  -  (possible ModifyWorldTransform+1920)
                0E $77A5047F - [77A10000] ntdll.dll - ntdll -  -  (possible RtlGetCurrentServiceSessionId+2591)
                0F $7713CEE9 - [770B0000] gdi32full.dll - gdi32full -  -  (possible ModifyWorldTransform+1481)
                10 $77A516B2 - [77A10000] ntdll.dll - ntdll -  -  (possible RtlAllocateHeap+770)
                11 $77A4FA08 - [77A10000] ntdll.dll - ntdll -  -  (possible RtlFreeHeap+1992)
                12 $77A513E9 - [77A10000] ntdll.dll - ntdll -  - RtlAllocateHeap
                13 $77A513E9 - [77A10000] ntdll.dll - ntdll -  - RtlAllocateHeap
                14 $778EA2E7 - [777E0000] KERNELBASE.dll - KERNELBASE -  - QueryFullProcessImageNameW
                15 $00403CD4 - [00400000] RootsMagic.exe - System -  - SysReallocMem
                16 $00404D55 - [00400000] RootsMagic.exe - System -  - _ReallocMem
                17 $0040A618 - [00400000] RootsMagic.exe - System -  - _UStrSetLength
                18 $0041A848 - [00400000] RootsMagic.exe - ELowLevel -  - GetModuleFileNameSafe - 2705[464]
                19 $00408926 - [00400000] RootsMagic.exe - System -  - _HandleFinally
                1A $00408926 - [00400000] RootsMagic.exe - System -  - _HandleFinally
                1B $006E3418 - [00400000] RootsMagic.exe - EExceptionHook -  - ExceptionDataFromExceptionRecord - 1149[120]
                1C $00408926 - [00400000] RootsMagic.exe - System -  - _HandleFinally
                1D $00558636 - [00400000] RootsMagic.exe - EThreadsManager -  - IsEurekaLogActiveInThread - 1929[10]
                1E $006E3830 - [00400000] RootsMagic.exe - EExceptionHook -  - ExceptionDispatcherHandler - 1275[484]
                1F $00408926 - [00400000] a - recursive - area - removed - 2[0]
                20 $00408926 - [00400000] RootsMagic.exe - System -  - _HandleFinally
                21 $006D750A - [00400000] RootsMagic.exe - EInject -  - ExceptionHandlerHook - 627[118]
                22 $0040887D - [00400000] RootsMagic.exe - System -  - _HandleOnException
                23 $77A708F2 - [77A10000] ntdll.dll - ntdll -  -  (possible RtlSubscribeWnfStateChangeNotification+1218)
                24 $77A71108 - [77A10000] ntdll.dll - ntdll -  -  (possible RtlUnwind+248)
                25 $77A80BF1 - [77A10000] ntdll.dll - ntdll -  -  (possible KiUserExceptionDispatcher+33)
                26 $0100137D - [00400000] RootsMagic.exe - WPRTEPaint - TWPRTFEnginePaint - UpdateCodePage - 8266[113]
                27 $74638A10 - [74620000] user32.dll - user32 -  -  (possible DefWindowProcW+192)
                28 $746389F7 - [74620000] user32.dll - user32 -  - DefWindowProcW
                29 $0095DF92 - [00400000] RootsMagic.exe - DISQLite3Api -  - ?
                2A $0095F854 - [00400000] RootsMagic.exe - DISQLite3Api -  - ?
                2B $77A51654 - [77A10000] ntdll.dll - ntdll -  -  (possible RtlAllocateHeap+676)
                2C $00404D18 - [00400000] RootsMagic.exe - System -  - _GetMem
                2D $0040750A - [00400000] RootsMagic.exe - System - TObject - NewInstance
                2E $00407BAF - [00400000] RootsMagic.exe - System -  - _ClassCreate
                2F $0040753F - [00400000] RootsMagic.exe - System - TObject - Create
                30 $00407BAF - [00400000] RootsMagic.exe - System -  - _ClassCreate
                31 $0076A3CA - [00400000] RootsMagic.exe - cxClasses - TcxObjectLinkController - Create
                32 $0076A4AE - [00400000] RootsMagic.exe - cxClasses -  - AddObjectLinkControllerRefCount
                33 $0076A4DF - [00400000] RootsMagic.exe - cxClasses -  - cxAddObjectLink
                34 $0074F161 - [00400000] RootsMagic.exe - cxControls - TcxControl - WndProc
                35 $005E7698 - [00400000] RootsMagic.exe - Vcl.Controls - TControl - Perform
                36 $00750CEA - [00400000] RootsMagic.exe - cxControls - TcxControl - InvalidateControl
                37 $0087C2B3 - [00400000] RootsMagic.exe - cxPC - TcxTabSheet - CMInvalidate
                38 $005E7A5D - [00400000] RootsMagic.exe - Vcl.Controls - TControl - WndProc
                39 $0061004B - [00400000] RootsMagic.exe - Vcl.StdCtrls - TScrollBarStyleHook - WMMouseMove
                3A $005C005E - [00400000] RootsMagic.exe - EDialogWinAPIEurekaLog -  - SetupControls - 225[930]
                3B $005EC3BB - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - WndProc
                3C $005E7698 - [00400000] RootsMagic.exe - Vcl.Controls - TControl - Perform
                3D $005EF0C5 - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - CMInvalidate
                3E $005E7A5D - [00400000] RootsMagic.exe - Vcl.Controls - TControl - WndProc
                3F $778E7CDE - [777E0000] KERNELBASE.dll - KERNELBASE -  -  (possible StrRChrW+654)
                40 $778E7CFF - [777E0000] KERNELBASE.dll - KERNELBASE -  -  (possible StrRChrW+687)
                41 $778E7C73 - [777E0000] KERNELBASE.dll - KERNELBASE -  -  (possible StrRChrW+547)
                42 $77A75624 - [77A10000] ntdll.dll - ntdll -  - RtlDosPathNameToRelativeNtPathName_U_WithStatus
                43 $778E7BD3 - [777E0000] KERNELBASE.dll - KERNELBASE -  -  (possible StrRChrW+387)
                44 $778CE19A - [777E0000] a - recursive - area - removed - 2[0]
                45 $77A7E7AA - [77A10000] ntdll.dll - ntdll -  - ZwReadFile
                46 $778CE19A - [777E0000] KERNELBASE.dll - KERNELBASE -  - ReadFile
                47 $77A8036A - [77A10000] ntdll.dll - ntdll -  - ZwUnlockFile
                48 $778BDC5B - [777E0000] KERNELBASE.dll - KERNELBASE -  - UnlockFileEx
                49 $0098B75A - [00400000] RootsMagic.exe - DISQLite3Api -  - _sqlite3_win32_sleep
                4A $005EC3BB - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - WndProc
                4B $0098BC53 - [00400000] RootsMagic.exe - DISQLite3Api -  - _sqlite3_win32_sleep
                4C $0098BF38 - [00400000] RootsMagic.exe - DISQLite3Api -  - _sqlite3_win32_sleep
                4D $005E7698 - [00400000] RootsMagic.exe - Vcl.Controls - TControl - Perform
                4E $005EF0C5 - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - CMInvalidate
                4F $005E7A5D - [00400000] RootsMagic.exe - Vcl.Controls - TControl - WndProc
                50 $0095B3B1 - [00400000] RootsMagic.exe - DISQLite3Api -  - sqlite3VtabCommit
                51 $00973694 - [00400000] RootsMagic.exe - DISQLite3Api -  - _sqlite3VdbeSetColName
                52 $00970FAC - [00400000] RootsMagic.exe - DISQLite3Api -  - sqlite3_mutex_leave
                53 $0098A0DA - [00400000] RootsMagic.exe - DISQLite3Api -  - sqlite3_free
                54 $0098A13B - [00400000] RootsMagic.exe - DISQLite3Api -  - _sqlite3DbFree
                55 $00972CF4 - [00400000] RootsMagic.exe - DISQLite3Api -  - sqlite3VdbeLeave
                56 $00F09836 - [00400000] a - recursive - area - removed - 3[0]
                57 $00F09836 - [00400000] RootsMagic.exe - mbMagicSQLiteList -  - QuickSort - 757[234]
                58 $7463A2B1 - [74620000] user32.dll - user32 -  -  (possible IsProcessDPIAware+289)
                59 $7462BB7D - [74620000] user32.dll - user32 -  -  (possible GetClientRect+221)
                5A $005EC3BB - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - WndProc
                5B $00404D55 - [00400000] RootsMagic.exe - System -  - _ReallocMem
                5C $0040BB7D - [00400000] RootsMagic.exe - System -  - DynArraySetLength
                5D $005E7698 - [00400000] RootsMagic.exe - Vcl.Controls - TControl - Perform
                5E $005EF045 - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - Invalidate
                5F $00D4467A - [00400000] RootsMagic.exe - mbMagicList - TmbMagicCustomList - GatherDisplayRows - 2113[810]
                60 $00D441B4 - [00400000] RootsMagic.exe - mbMagicList - TmbMagicCustomList - RefreshVisibleRows - 1937[220]
                61 $00D43D40 - [00400000] RootsMagic.exe - mbMagicList - TmbMagicCustomList - SetRowCount - 1771[584]
                62 $00F0927B - [00400000] RootsMagic.exe - mbMagicSQLiteList - TmbMagicSQLiteList - LoadData - 577[587]
                63 $00F092D8 - [00400000] RootsMagic.exe - mbMagicSQLiteList - TmbMagicSQLiteList - LoadData - 588[680]
                64 $00F09317 - [00400000] RootsMagic.exe - mbMagicSQLiteList - TmbMagicSQLiteList - InvalidateData - 599[31]
                65 $01541AF8 - [00400000] RootsMagic.exe - ChildWin - TMDIChild - RefreshLists - 649[12]
                66 $016F2AE3 - [00400000] RootsMagic.exe - Main - TMainForm - RefreshAllScreens - 4902[43]
                67 $016EFDDF - [00400000] RootsMagic.exe - Main - TMainForm - OnAncestryLogIn - 4356[7]
                68 $00DC32BE - [00400000] RootsMagic.exe - WebAPI - TapiManager - DoLoggedIn - 684[54]
                69 $0048B5E1 - [00400000] RootsMagic.exe - System.Classes -  - CheckSynchronize
                6A $0048B601 - [00400000] RootsMagic.exe - System.Classes -  - CheckSynchronize
                6B $006C4B7E - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - WndProc
                6C $006C4BA0 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - WndProc
                6D $74638A9E - [74620000] user32.dll - user32 -  -  (possible DefWindowProcW+334)
                6E $00780361 - [00400000] RootsMagic.exe - cxContainer - TcxPopupVisibleController - IsAnyVisible
                6F $7463820D - [74620000] user32.dll - user32 -  -  (possible CallNextHookEx+125)
                70 $0048E7AC - [00400000] RootsMagic.exe - System.Classes -  - StdWndProc
                71 $7463E0B9 - [74620000] user32.dll - user32 -  -  (possible AddClipboardFormatListener+73)
                72 $74648844 - [74620000] user32.dll - user32 -  - EndTask
                73 $7464B140 - [74620000] user32.dll - user32 -  - EndTask
                74 $77A7E79A - [77A10000] ntdll.dll - ntdll -  - NtCallbackReturn
                75 $746387F0 - [74620000] user32.dll - user32 -  -  (possible GetWindow+368)
                76 $77A7E88A - [77A10000] ntdll.dll - ntdll -  - ZwFindAtom
                77 $746390D7 - [74620000] user32.dll - user32 -  -  (possible DispatchMessageW+1223)
                78 $74638C1B - [74620000] user32.dll - user32 -  - DispatchMessageW
                79 $006C5417 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - ProcessMessage
                7A $006C545A - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - HandleMessage
                7B $006C5799 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - Run
                7C $006C57A6 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - Run
                7D $0179F99E - [00400000] RootsMagic.exe - rootsmagic -  - Initialization - 674[278]
                7E $75338652 - [75320000] KERNEL32.DLL - KERNEL32 -  - BaseThreadInitThunk


LastAddr      : $004035F1 - [00400000] RootsMagic.exe - System -  - SysGetMem - 0[61]
LastModule    : RootsMagic.exe
LastException : EAccessViolation
LastMessage   : Access violation at address 004035F1 in module 'RootsMagic.exe'. Read of address 00000A70.
Call Stack    : CallStack = nil

ActiveObj     : (Non-Delphi exception) External exception C0000005 00000000 00001CB3
ActiveAddr    : $004035F1 - [00400000] RootsMagic.exe - System -  - SysGetMem - 0[61]

Bug report file is located here:
C:\Users\-----\AppData\Roaming\Neos Eureka S.r.l\EurekaLog\Bug Reports\RootsMagic.exe\RootsMagic.log

Learn more about internal errors (for developers):
http://www.eurekalog...rnal_errors.php
 



#2 Renee Zamora

Renee Zamora

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Posted 05 February 2018 - 02:03 PM

Access Violations errors can have many causes. I am going to give you a list of things to try and rule out the issue, after you have restarted your computer.

 

1. In RootsMagic go to File>Database Tools and run all options there in consecutive order. If any issues are found run them a second time. Check if that resolved the error.

 

2. Run your anti-virus software program. Do a full scan. Windows 7 or later versions will have Windows Defender installed and should run that. If you don't have an anti-virus program then download Microsoft Security Essentials (free).

 

3. Download and install CCleaner (free) and run both the Cleaner and Registry tools. You do want it to fix the registry problems. When given the option to save a restore point please do so, just in case you need it. You can download CCleaner from here - http://download.cnet.com/CCleaner/

 

4. Download and install Malwarebytes (free) and do a full scan of your computer. You will want to remove any bugs found. You can download Malwarebytes from here - http://download.cnet...4-10804572.html

 

There is no need to purchase the full version of CCleaner or Malwarebytes. The free versions will work just fine.

 

After doing that shut down your computer and restart it. Then open RootsMagic and see if the issues have been resolved.

 

Please note that its best to disconnect from the internet when you run your anti-virus and anti-malware programs. That is because these bugs are getting very sophisticated and "call" home when you try to remove them.


Renee
RootsMagic