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Mac Hangs on Import


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#1 ourside

ourside

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Posted 28 January 2018 - 06:50 PM

I am new to Roots Magic.  When I login to Family search and try to import it just hangs on import and never gets beyond "preparing to import"  The frist time when I hit cancel it stopped and I tried again, now it is just hung and won't do respond (won't update or cancel).  Is this stable on Mac's "High Sierra" OS?  



#2 Renee Zamora

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Posted 29 January 2018 - 04:39 PM

If you upgraded to High Sierra after the RootsMagic install then you will need to do a complete uninstall / reinstall of RootsMagic, including the CrossOver wrapper around the program.

 

Complete uninstall of RootsMagic on the Mac

 

If the Crossover wrapper around the 'RootsMagic for Mac' program needs to be updated, a complete uninstall of the program is needed.

 

Make sure you have a backup of any RootsMagic data files
Delete any and all RootsMagic .dmg files from your computer
Drag and drop the RootsMagic application icon to your trash bin
In Finder, select Go > Go to Folder
Type ~/Library/Application Support
Drag the folder labeled "RootsMagic" to the trash bin
Go to ~/Library/Preferences and delete the file com.rootsmagic.rootsmagic.plist
Drag and drop the RootsMagic 7 shortcut icon on the Dock to your trash bin
Download and install the latest version of RootsMagic - http://rootsmagic.co...d/RootsMagic-7/

This will completely uninstall RootsMagic for Mac "and" the Crossover programming as well.

 

Also make sure with a FamilySearch import that you are importing into a new blank database. You can drag n drop into your main database afterwards. 


Renee
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