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#1 jonmira

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Posted 30 October 2017 - 03:14 PM

I just renewed by Ancestry subscription after I cancelled it about three months ago. I have a problem printing images:

 

When I use "Search Ancestry" to view the "WWII Draft Registration," of a relative the image appears; however, the menu selection items on the right side of the image are just black squares. When try the Ancestry.com website and view the same image the menu selection items are visible.

 

I got in touch with Ancestry and they said the problem is with the RootsMagic program.

 

Should I reinstall my RootsMagic program?

 

Thanks for you help.

 

John



#2 Renee Zamora

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Posted 30 October 2017 - 04:15 PM

Sounds like your using WebSearch. That's not the same as the new TreeShare for Ancestry or WebHints that was released. WebSearch uses an embedded browser that cannot open the popup windows required for Ancestry images. You want to use your external browser with the Ancestry website for that.  

 

Here's the link to a video on how RootsMagic works with Ancestry if your interested in the new features. 

 

RootsMagic's TreeShare for Ancestry


Renee
RootsMagic

#3 jonmira

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Posted 31 October 2017 - 04:10 PM

Renee,

 

Yes, I was using the WebSearch; however, I did not use the external browser with the Ancestry website. Thanks for your help and the video!

 

John