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RM7 hung on FamilySearch import


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#1 wumpus

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Posted 27 October 2017 - 09:10 PM

I'm new to RootsMagic. I've used LegacyFamilyTree a bit, but do all my work on FamilySearch.org.

 

Upon installing the latest free RootsMagic7 Essentials and importing into a new database from FamilySearch, RM7 hangs during the import:

https://imgur.com/a/8NSvw

 

I thought it might be processing since Task Manager shows it's consuming 25% of my CPU resources, but I've waiting almost an hour and it's still hung. Clicking on the [Cancel] button does nothing. Clicking on the [X] to close the window does nothing.

 

How do I successfully complete the import?


My env:

RootsMagic7 Essentials

MSWindows 10 Pro x64

Intel Core i5 7200U

16GB RAM

256GB M.2 SSD


#2 kbens0n

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Posted 27 October 2017 - 10:29 PM

I know nothing about LDS import, but have you tried a smaller subset of people?


---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#3 wumpus

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Posted 28 October 2017 - 12:58 AM

I ran it again on a new database with the same import parameter numbers and it completed Just Fine.  Go Figure. The only thing different was the name of the database and its parent directory.

 

failure: "%USERPROFILE%\Documents\RootsMagic\LastName - Husband n Wife\LastName-Husband_n_Wife.rmgc"

success: "%USERPROFILE%\Documents\RootsMagic\name-19700101\name-19700101.rmgc"

 

Gremlins.


My env:

RootsMagic7 Essentials

MSWindows 10 Pro x64

Intel Core i5 7200U

16GB RAM

256GB M.2 SSD


#4 zhangrau

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Posted 30 October 2017 - 09:51 AM

I think the issue of spaces in filenames causing problems was previously mentioned. While many Windows, Mac and internet processes seem to have no problems with spaces in filenames; it's clear that others do have a problem. I'm not aware that anyone has created a specific list of watch points. So I routinely avoid spaces in filenames. And, I acknowledge that my habits were formed in the 1980's when no file management system that I worked with even allowed them at all.



#5 Tominatione

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Posted 04 November 2017 - 05:01 AM

Gremlins is the only answer to how your problem got there in the first place...or technology is just weird.