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Source Details/ Media Missing after WebHint Updates

Missing Source Details

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#1 hotelcalieagles@gmail.com

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Posted 06 September 2017 - 03:35 PM

Not sure if this is an issue or if I'm just not fully understanding how Ancestry WebHints work.......

 

I've noticed when I review Ancestry WebHints in RM and then bring them across to my RM tree, I some times only get the Ancestry citation and not any details from the source record.

 

If I look at the hint on line in Ancestry, I see source record details in Ancestry that did not transfer over from Ancestry to RM. I have also noticed that some source media available in Ancestry did not transfer with the hint to RM.

 

I was expecting to see the fact details, the source citation, and any attached media in the RM event/ fact after the WebHint transfer is completed. Instead I'm just seeing a "bare bones citation", usually with no source details.

 

I have to keep going back to some of the hints and look at the info on line in Ancestry, save it to my tree in Ancestry, then use TreeShare to bring "all" the info into RM. This takes a lot of extra time and it seems like it should just be straight forward by using WebHints.

 

What am I missing?

 

Thanks

Rick


RickL


#2 Renee Zamora

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Posted 08 September 2017 - 03:14 PM

Is there a particular type of WebHint you see this happening on? I have some that the details don't transfer over. For some reason Ancestry just isn't sending it in the API. If I put together a list of collections it happens on, it would probably help with our reporting back to Ancestry on it.  I just need some examples, especially the ones where it works if you connect it on the Ancestry tree and then the details move over, verse when you just use the WebHint to add the information.


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#3 hotelcalieagles@gmail.com

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Posted 08 September 2017 - 03:49 PM

OK, I'll make a list and post back. It happens all the time so should not be too hard.

 

Thanks

Rick


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#4 hotelcalieagles@gmail.com

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Posted 09 September 2017 - 11:07 AM

Renee,
The first test I conducted was to take a WebHint, in my RootsMagic (RM) tree, and import the record to RM, first using WebHints, and then TreeShare. This hint was for a "census record" [Ancestry called it a "residence" record].  I added as a new event in RootsMagic (RM) and Accepted changes. The event was added as a "Residence" fact with the description "Age: 28; Occupation: Rev. Officer; EnumerationDistrict: 204; MaritalStatus: Married; RelationToHead: Self". The source record had no Master Tab text, no Detail Tab text, but did have the media (census page image) attached to the source record. Next, I viewed the WebHint on line in Ancestry.com. It had media (copy of census page) and source record details. I then saved the record to my Ancestry tree. Next, I used TreeShare to save the record to my RM tree. (I saved it as a new record so I could compare the results of the WebHint and TreeShare loads. The results were as follows:
 
The WebHints loaded source record had no Master text or Details text, but did have the media attached in the Media tab. No source record details were included.These were available in the Ancestry source record. (see attached image of Census missing source details).
 
The TreeShare loaded source record was basically the same except that there was some Master tab text, but still no detail text. The media was attached in the Media tab. 
==========================================================
The second test was a WebHint for "Find A Grave Index".
The results were basically, the same.
The record added by WebHints had a basic source citation, but no source details or master source text. In this example there was no media attached to the source record.
When I viewed the hint record on Ancestry on line, it did have source details.
I added the record to my Ancestry tree.
Then when I added the record to RM using TreeShare, those details did not come across, but again there was a brief Master tab text. 
==========================================================
The third test was a WebHint for a "Death Certificate".
Once again the results were the same.
The record added by WebHints had a basic source citation, but no source details or master source text. In this example there was media (image of the death certificate) attached to the source record.
When I viewed the hint record on Ancestry on line, it did have source details.
I added the record to my Ancestry tree.
Then when I added the record to RM using TreeShare, again those details did not come across, but again there was a brief Master tab text. The media was attached to the source record. 
===========================================================
There are numerous examples, but all seem to be the same. No point in going on and on.
 
The major omission between the source records as presented in Ancestry, and the resulting records in RM,  is that neither tool imported the Source Record Details to either the source detail tab, or to the  fact/event notes, in RM. [Prior to TreeShare, I used to copy these details from the source record in Ancestry and paste them into the source details tab in the source record in RM].
 
[Note - I have jpg's of the screens supporting the above but have yet to "crack the code" on how to upload attachments to a post]
 
Here is an example of what I am calling Source Details (from the Death Certificate hint) that are available in Ancestry but WebHint and TreeShare are not bringing across to RM:
 
Name: George Crockett Poplin Sr. Gender: Male Race: White Age: 78 Birth Date: 29 Feb 1878 Birth Place: Wilkes, North Carolina, United States Residence: Ronda, Wilkes, North Carolina Death Date: 21 Nov 1956 Death Place: Ronda, Wilkes, North Carolina, USA Spouse: Nora Crumplis Poplin Father: George C Poplin Mother: Rebecca Jane Pinnix   Search for George Crockett Poplin in North Carolina Wills & Probates collection
 
Hope this helps
Rick

RickL


#5 hotelcalieagles@gmail.com

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Posted Yesterday, 04:09 PM

Renee,
After working with WebHints some more I am still having the same issue with not all of the source record information coming across to RM from Ancestry when I add a hint item to RM.
 
It occurred to me that I may not be using the correct terminology when describing the problem. I'd like to make another pass at it, this time with some screen shots.

Here are the URL's for the images:
<https://postimg.org/...age/bnxm7kfvj/>
<https://postimg.org/...age/wh00vz8f3/>
<https://postimg.org/...age/a6c5w0b4v/>
<https://postimg.org/...age/bzf2kbwbj/>
 


I had an ancestry webhint for one of the persons in my RM Tree. I saved the hint to my tree as a new item. It came across, was posted, and the source data was loaded.
 
See image #1   
 
Next I viewed the hint item in Ancestry. That is when I saw significant record details available, but they did not come across to RM with the source data.
 
See image #2 
The next image shows the source details that were posted to RM for this item. However, there were no record details included (which were available in Ancestry).
 
See image #3 
 
The next image shows the Detail Text with nothing in the Research Notes or Comments.The record details are also not in the Fact Notes.
 
See image #4  
 
The result of this is that I have to go to Ancestry on each new hint and check if additional details are available. If they are, I have to copy them and then paste them into my RM record. I usually paste them into the Detail Text Research Notes or Comments for the referenced source. Depending on the detail content, I sometimes will also paste the information into the Fact notes.
 
I've also checked the data brought across to RM from Ancestry via TreeShare. Basically the same thing happens as with the WebHints. The source information is posted but the record details do not come across. 
 
I've also noticed it happens with all types of facts, not just a particular example.

Please look into this and advise if this was by design by Ancestry, or if something is not working correctly. The answer could have a bearing on whether or not it is worth while to use the new tools.
 
Thanks
Rick

RickL