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Downloading an Existing Ancestry Tree Crashes RootsMagic

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#1 dtillitson

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Posted 19 August 2017 - 02:55 PM

I've tried to download an existing Ancestry tree into a new RootsMagic file and the program ends before completing.  Usually, I am somewhere between 15%-20% downloaded.  I have rebooted between loads with the same result each time.

After one of the attempts there was a window with a message that pointed me to a bug report.  This is what was in the bug report:

 

Version       : 7.5.0.0
Date          : Sat, 19 Aug 2017 11:30:48 -0700
OS            : Microsoft Windows 10 (64 bit)
RAD           : BDS 9.0
Dump          : $83 $C0 $0C $5A $C7 $40 $F8 $01 $00 $00 $00 $89 $50 $FC $66 $C7 $04 $50 $00 $00 $66 $C7 $40 $F6 $02 $00 $8B $15 $00 $B9 $82 $01 
Section       : ExceptionHandlerHook
Descr         : 
 
Address       : $004092D7 - [00400000] RootsMagic.exe - System -  - _NewUnicodeString - 0[19]
Module        : RootsMagic.exe
Exception     : EOutOfMemory
Message       : Out of memory
Call Stack    : 00 $004092D7 - [00400000] RootsMagic.exe - System -  - _NewUnicodeString
                01 $00409503 - [00400000] RootsMagic.exe - System -  - _UStrFromPWCharLen
                02 $0094B4DB - [00400000] RootsMagic.exe - DISQLite3Api -  - sqlite3_column_str16
                03 $009A54EA - [00400000] RootsMagic.exe - DISQLite3Database - TDISQLite3Statement - Column_Str16 - 3194[26]
                04 $0137E3D2 - [00400000] RootsMagic.exe - Ancestry.Module - TAncestryTreeDB - GetPerson - 1554[90]
                05 $0137E4ED - [00400000] RootsMagic.exe - Ancestry.Module - TAncestryTreeDB - GetPersonFullName - 1581[69]
                06 $0138619C - [00400000] RootsMagic.exe - Ancestry.Module - TAncestryModule - AncestryToMemPerson - 4094[5916]
                07 $013B783F - [00400000] RootsMagic.exe - Ancestry.Central - TAncestryCentralForm - DownloadTreeFromAncestry - 2629[231]
                08 $013B5FE9 - [00400000] RootsMagic.exe - Ancestry.Central - TAncestryCentralForm - MediaCacheUpdated - 2068[477]
                09 $0048B99B - [00400000] RootsMagic.exe - System.Classes - TThread - CallOnTerminate
                0A $0048B511 - [00400000] RootsMagic.exe - System.Classes -  - CheckSynchronize
                0B $0048B531 - [00400000] RootsMagic.exe - System.Classes -  - CheckSynchronize
                0C $006C480A - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - WndProc
                0D $006C482C - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - WndProc
                0E $74B0DB6B - [74AE0000] user32.dll - user32 -  -  (possible CallNextHookEx+363)
                0F $74B0DB7A - [74AE0000] user32.dll - user32 -  -  (possible CallNextHookEx+378)
                10 $0048E6DC - [00400000] RootsMagic.exe - System.Classes -  - StdWndProc
                11 $74B12B59 - [74AE0000] user32.dll - user32 -  -  (possible AddClipboardFormatListener+4713)
                12 $74B050EE - [74AE0000] user32.dll - user32 -  -  (possible DispatchMessageW+2222)
                13 $74B0EB49 - [74AE0000] user32.dll - user32 -  -  (possible IsThreadDesktopComposited+697)
                14 $74B04F7E - [74AE0000] user32.dll - user32 -  -  (possible DispatchMessageW+1854)
                15 $74B04A7D - [74AE0000] user32.dll - user32 -  -  (possible DispatchMessageW+573)
                16 $74B0484B - [74AE0000] user32.dll - user32 -  - DispatchMessageW
                17 $006C50A3 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - ProcessMessage
                18 $006C50E6 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - HandleMessage
                19 $006C0905 - [00400000] RootsMagic.exe - Vcl.Forms - TCustomForm - ShowModal
                1A $016EE70F - [00400000] RootsMagic.exe - Main - TMainForm - actAncestryExecute - 826[103]
                1B $0048D9E7 - [00400000] RootsMagic.exe - System.Classes - TBasicAction - Execute
                1C $005D3E24 - [00400000] RootsMagic.exe - Vcl.ActnList - TContainedAction - Execute
                1D $005D4C0C - [00400000] RootsMagic.exe - Vcl.ActnList - TCustomAction - Execute
                1E $0048D8AB - [00400000] RootsMagic.exe - System.Classes - TBasicActionLink - Execute
                1F $0081225A - [00400000] RootsMagic.exe - dxBar - TdxBarItem - DoClick - 30787[86]
                20 $008121D3 - [00400000] RootsMagic.exe - dxBar - TdxBarItem - DirectClick - 30774[59]
                21 $008121E0 - [00400000] RootsMagic.exe - dxBar - TdxBarItem - DirectClick - 30774[72]
                22 $0080C29B - [00400000] RootsMagic.exe - dxBar - TdxBarItemControl - ControlUnclick - 27398[287]
                23 $0080FBAC - [00400000] RootsMagic.exe - dxBar - TdxBarButtonControl - ControlUnclick - 29448[92]
                24 $00814DF1 - [00400000] RootsMagic.exe - dxBar - TCustomdxBarControl - DoLButtonUp - 32259[229]
                25 $007FD1D2 - [00400000] RootsMagic.exe - dxBar - TdxBarControl - DoLButtonUp - 20075[222]
                26 $008137F6 - [00400000] RootsMagic.exe - dxBar - TCustomdxBarControl - WMLButtonUp - 31566[42]
                27 $0083614D - [00400000] RootsMagic.exe - dxBar - TdxBarDockedControl - WMLButtonUp - 51778[49]
                28 $005E76E9 - [00400000] RootsMagic.exe - Vcl.Controls - TControl - WndProc
                29 $65AA751F - [65A90000] tiptsf.dll - tiptsf -  -  (possible DllCanUnloadNow+6255)
                2A $00812FD7 - [00400000] RootsMagic.exe - dxBar - TCustomdxBarControl - GetBarManager - 31199[15]
                2B $007E5591 - [00400000] RootsMagic.exe - dxBar -  - ActiveBarManager - 8895[17]
                2C $007EF75B - [00400000] RootsMagic.exe - dxBar -  - HideAllIfNeeded - 13556[183]
                2D $007EF838 - [00400000] RootsMagic.exe - dxBar -  - CheckBarMarkState - 13604[4]
                2E $007EF80D - [00400000] RootsMagic.exe - dxBar -  - CheckNavigationController - 13593[33]
                2F $005EC047 - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - WndProc
                30 $0077F119 - [00400000] RootsMagic.exe - dxHooks - TdxSystemHook - ProcessHookProcs
                31 $74B0F611 - [74AE0000] user32.dll - user32 -  -  (possible GetQueueStatus+257)
                32 $74B0EB2A - [74AE0000] user32.dll - user32 -  -  (possible IsThreadDesktopComposited+666)
                33 $005EB8DC - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - IsControlMouseMsg
                34 $74B0EB49 - [74AE0000] user32.dll - user32 -  -  (possible IsThreadDesktopComposited+697)
                35 $005EC047 - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - WndProc
                36 $00815E0A - [00400000] RootsMagic.exe - dxBar - TCustomdxBarControl - GetEquivalentParentBar - 32789[10]
                37 $00815001 - [00400000] RootsMagic.exe - dxBar - TCustomdxBarControl - CanProcessMouseMessage - 32325[29]
                38 $00814367 - [00400000] RootsMagic.exe - dxBar - TCustomdxBarControl - WndProc - 31918[443]
                39 $007FEDAA - [00400000] RootsMagic.exe - dxBar - TdxBarControl - WndProc - 20947[350]
                3A $005EB69C - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - MainWndProc
                3B $005EB6C6 - [00400000] RootsMagic.exe - Vcl.Controls - TWinControl - MainWndProc
                3C $0048E6DC - [00400000] RootsMagic.exe - System.Classes -  - StdWndProc
                3D $74B12B59 - [74AE0000] user32.dll - user32 -  -  (possible AddClipboardFormatListener+4713)
                3E $74B050EE - [74AE0000] user32.dll - user32 -  -  (possible DispatchMessageW+2222)
                3F $74B0EB2A - [74AE0000] user32.dll - user32 -  -  (possible IsThreadDesktopComposited+666)
                40 $74B0EB49 - [74AE0000] user32.dll - user32 -  -  (possible IsThreadDesktopComposited+697)
                41 $74B04F7E - [74AE0000] user32.dll - user32 -  -  (possible DispatchMessageW+1854)
                42 $74B04A7D - [74AE0000] user32.dll - user32 -  -  (possible DispatchMessageW+573)
                43 $74B0484B - [74AE0000] user32.dll - user32 -  - DispatchMessageW
                44 $006C50A3 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - ProcessMessage
                45 $006C50E6 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - HandleMessage
                46 $006C5425 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - Run
                47 $006C5432 - [00400000] RootsMagic.exe - Vcl.Forms - TApplication - Run
                48 $017ABB8A - [00400000] RootsMagic.exe - rootsmagic -  - Initialization - 674[278]
                49 $73A98742 - [73A80000] KERNEL32.DLL - KERNEL32 -  - BaseThreadInitThunk
 
 
LastAddr      : 
LastModule    : 
LastException : 
LastMessage   : 
Call Stack    : 
 
ActiveObj     : (EOutOfMemory) Out of memory
ActiveAddr    : $004092D7 - [00400000] RootsMagic.exe - System -  - _NewUnicodeString - 0[19]
 
Bug report file is located here:
C:\Users\Don\AppData\Roaming\Neos Eureka S.r.l\EurekaLog\Bug Reports\RootsMagic.exe\RootsMagic.log
 
Learn more about internal errors (for developers):

______________________________________________________
Any help would be appreciated.  Until I am able to load from Ancestry, I will not be able to use RootsMagic. 
I have 8 GB of memory and more than a TB of freespace. My database on Ancestry is very large, with 200,000+ individuals.

Thanks, 
Don


#2 RobJ

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Posted 19 August 2017 - 04:31 PM

Please see this thread