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RootsMagic 7.5.2 Out of Memory error when importing a tree from Ancestry

RootsMagic 7.5.2 Out of Memory

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#1 amoffet


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Posted 31 July 2017 - 05:08 PM

RootsMagic 7.5.2 blows up because of an Out of Memory error when importing a tree from Ancestry. I couldn't figure out how to attach a screen shot of the dialog that appears.  Please let me know how I can provide that information.



#2 TomH


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Posted 31 July 2017 - 07:48 PM

You should submit a support request to RM Inc. with the screen shot and description of the problem.


To include an image in a post here, you need to upload it to an image host such as postimages.org and use the URL it provides in the image widget in your message.

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#3 Mad dog

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Posted 31 July 2017 - 09:27 PM

How much RAM do you have? More is better - 16 if your system can handle it.

#4 mjashby


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Posted 01 August 2017 - 06:30 AM



Not sure what version of Windows you're using, but have a look at this Microsoft explanation and Guide on addressing 'Out of Memory' errors.




Note: The error has nothing to do with the amount of physical memory installed; and if you happen to be running a 32-bit version of Windows, you are limited to 4Gb anyway.




"A Mac User with Windows Tendencies"

#5 Kennywood


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Posted 06 August 2017 - 02:08 AM



I am having the same issue - importing a tree from Ancestry - and about 38% at the Importing your Ancestry tree - I get a out of Memory error - and that is as fare as it goes - I have to close and stop it will not get past this error.


Small trees I have imported without issue - this tree is 100K people so rather large..


16GB Memory on computer, Windows 10, 32 Bit version (so only 4GB in use)


Interested also in the resolution to this problem.






#6 jherald


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Posted 06 August 2017 - 06:39 PM



Having this same issue in both Windows and Mac versions.  16GB ram.


It usually just hangs - the progress bar completely stops at importing tree.  I've let it churn for an entire 24 hours with no luck.  I can see my processor activity for the task is spiked but it's not doing anything.  When I try to cancel, I get an access violation error.


Tree size is 21,000 people.


The odd thing is it worked before.  I imported my tree.  I did a bunch of stuff on Ancestry and decided going one by one through the identified changes was way too tedious so I decided to just re-download the tree.  It no longer works.  I tried uninstalling/reinstalling RM as well - no effect.



#7 Renee Zamora

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Posted 08 August 2017 - 11:46 AM

Development is aware of this and working on it. Its not really out of memory. We are testing a build to see if this issue is resolved.


#8 JNG30047


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Posted 18 August 2017 - 08:39 AM

Renee, glad to hear they are working on this issue (which I also have [in both the Windows and Mac versions]).  


My tree is large (80,000), but not very much larger than it was in the beta test phase.  I was able to download the tree flawlessly with more than one of the beta versions (in case that bit of information helps resolve the problem).


Hope it is fixed soon.



#9 JNG30047


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Posted 28 August 2017 - 08:21 AM

This problem was fixed for me with the latest update (and I was able to download my entire tree and all media).  Thanks!


(By the way, I should note that [at least for me] my tree was able to continue downloading media even though I moved the computer in the middle of the process and was without an internet connection overnight.)

Also tagged with one or more of these keywords: RootsMagic 7.5.2, Out of Memory