This update downloads OK, the file is extracted and it seems to properly install just as any other update but does not show that RM7 is running with this most recent update. I cannot be sure it has done so and question if it has. The dialogue box on startup still says that there is an update to download and install and when this box is closed there is still the update arrow showing in the bottom fight of the screen of RM7. I would be grateful if anyone can help me with this. I don't think it is a firewall issue as I can obviously connect to the website and download the update and it will the apparently install. Thanks in advance of any help that can be given. Stephen.
Update 18.104.22.168 Problem showing update installed
Posted 17 July 2017 - 06:50 AM
I have had this problem since Friday; when I check what version I am using it says 22.214.171.124 27th June 2017. I don't know if it makes a difference but I am in the UK.
Posted 17 July 2017 - 07:22 AM
Yes, exactly the same issue. I'm in the UK as well and I meant to mention that. Thanks. Hopefully someone else will be able to help with this. Stephen.
Posted 17 July 2017 - 08:10 AM
I wonder if, instead of downloading the update from within RM, you were to go directly to RootsMagic.com and download the RootsMagic 126.96.36.199 Installer whether that would break you out of the loop. Looks like something fishy with UK customers - another unintended consequence of Brexit?
Posted 17 July 2017 - 11:23 AM
Yes, as a UK based user, that worked fine for me (though running on a Mac under Crossover). Just downloaded to my Mac Desktop and then used Run (within Crossover) to execute it and that worked just fine.
I wonder if, instead of downloading the update from within RM, you were to go directly to RootsMagic.com and download the RootsMagic 188.8.131.52 Installer [/size]whether that would break you out of the loop. Looks like something fishy with UK customers - another unintended consequence of Brexit?
(Not sure Brexit comes into it, or at least, not yet.)
Posted 17 July 2017 - 11:24 AM
Good thought, but that didn't work for me on Win10. I have the same problem on my Mac
Posted 17 July 2017 - 11:34 AM
Thanks very much for the suggestion, Tom, but won't I get the US rather than the UK version? Stephen.
Posted 17 July 2017 - 12:27 PM
Are those unable to download the latest update using S&N Genealogy's UK version of RM? How are you running a Mac version?
Posted 17 July 2017 - 01:09 PM
Renee, I am using Windows 10 with all current updates including the Creators Update and, yes, I originally purchased the UK version RM7 from S&N Genealogy UK. I have, however, always updated through RM7 itself and not through S&N or RootsMagic.com. Hope this additional info is useful for you to help with this issue, thanks. Stephen.
Posted 17 July 2017 - 02:51 PM
Thanks everyone downloading direct from RM seemed to work. For the record I bought from S & N and am running Windows 10. Loading from within the programme has always worked up until now.
Posted 17 July 2017 - 03:32 PM
Posted 18 July 2017 - 04:36 AM
Now this is getting really confusing.
- UK Version is now downloading an update which identifies itself as 184.108.40.206. The File, as usual is downloaded to C:\Users\'Username'\AppData\Local\Temp and checking the properties of the file it is identified as 220.127.116.11)
- This Update auto installs having asked for permission (Windows 10), shuts down and restarts as normal, then reports that an Update is available again.
- After rejecting the second offer of an update, and checking the rootsMagic Version it reports that it is 18.104.22.168
- Running the 22.214.171.124 Update file manually producess exactly the same result.
- The most recent update file available on the UK Edition site - https://www.rootsmag...ort/patches.php- as of today's date is 7.2..3.0, so that's useless!!!
- Downloading and installing the 7.5.1 standard update manually from the main RootsMagic support site does work and seems to retain the UK Edition Status providing the original installation was a UK Version!
It seems that the auto-update facility has been completely messed up for one part of the world at least.
"A Mac User with Windows Tendencies"
Posted 18 July 2017 - 06:18 AM
I am using a Mac and I'm having the same problem regarding downloading the update. (I'm also in the UK). I have twice tried to uninstall and reinstall the software after advice given on the Facebook site, but it doesn't make any difference. I'm not sure if I'm doing something wrong or not. Can anyone please give step by step instructions for uninstalling and reinstalling?
Posted 18 July 2017 - 07:35 AM
You will have seen the mixed results people are having. Of particular interest are the posts from Mervyn and Madge who seem to have succeeded downloading direct from RootsMagic (as Tom helpfully suggested) and retained (as far as can be ascertained) the particularities of the UK version. This is very encouraging. That said, is it possible to have specific confirmation from RootsMagic that downloading the update directly does indeed retain all that is specific to the UK version? It is very difficult to be sure that this version has not been compromised following a successful direct download of the update rather than one which is done for within the UK version of the program.
Posted 18 July 2017 - 11:36 AM
Where those UK specific items are stored wouldn't be effected by an update, so I can see how they are being retained when you use the US download version to update. Only if you completed uninstalled would you lose the UK specific items. So if you uninstall you will need to at least install the current UK version you are receiving. Then do the US download and install that over it.
I haven't received word on what is exactly causing this issue for your UK users. Development is still working on this.
Posted 18 July 2017 - 10:37 PM
Thanks Renee. You'll no doubt post an update on this when you have it, thanks. Stephen.