21 replies to this topic

[dino]

Was notified update available. Followed procedure and update was in progress then got this:

 

=============

C:/Program Files (x86)\RootsMagic 7/RootsMagic.exe

 

An error occurred while trying to rename a file in the destination

directory:

MoveFile failed; code 183.

Cannot create a file when that file already exists.

 

Click Retry to try again. Ignore to skip this file (not

recommended), or Abort to cancel installation. 

========

 

I tried retry several times no luck. Tried ignore and it installed but apparently but apparently didn't take. 

As it is till running 7.5.0.6. When that loads it says an update is available. When I hit that link

it appears like it is installing but it doesn't and I don't get the above notice anymore. Looks like I'm

in a loop and hopefully my databases are OK.

 

[Renee Zamora]

Your database should be just fine. There is just a problem with the update file, its still downloading 7.5.0.6.  Development is working on the issue. 

[uberdorf]

I was logging in to the forum to report a similar problem.  No matter what I try, it won't update from 7.5.0.  I've tried updating through Rootsmagic, through downloading the update separately from the website and applying manually, through deleting Rootsmagic and reinstalling, no matter what I do it won't work for me.  I'm on WINE 2.0.1 on debian 9, but never had a problem before with WINE 2 and rootsmagic.  You are running Windows?

[uberdorf]

Thank you Renee

[Jerry Bryan]

My download symptoms are slightly different. For me, it downloads and installs successfully with no error messages and indeed it has been updated to 7.5.0.6. But then when I restart RM, it says that there is an update pending, when in fact there is not.

 

Having said all that, 7.5.0.6 seems to run just fine.

 

Jerry

[dino]

Windows 10. Never had this problem before and I've had RM for years. With Renee's words, I am holding tight.

[Renee Zamora]

Seems like we had the last internal test version 7.5.0.6 in the update and the update installer is looking for the release version 7.5.1.0. (They are identical but for version numbers.) Development is working on this, and the auto-update is down right now. But, if you actually were able to download 7.5.0.6 you have the new features. 

[dino]

7.5.1.0 installed today. All is well !!!

[baljeu]

I got a "Range Check Error" when trying to add a parent from my RootsMagic (7.5.1.0) to FS. Often RM also crashes and I must restart it. How can this be overcome?

[robertjacobs0]

Same problem here; I've been assuming (without any evidence) that the problem is with FS.

[Nevada Kid]

"Ditto" on the The Range Check Error. Every time I want to add Parents, Children, Spouse from RM 7.5.1.0 to Family search, I receive this error, Locks me out and the process never gets completed. A error message shows and needs to know which process we were doing.

 

Kidd

[Renee Zamora]

This should be resolved in the next update. 

[Nevada Kid]

Still seeing Range error while trying to upgrade Family Tree from RM after upgrade to 7520. Saw it 1/2  doz. times so far.

 

Kidd

[Renee Zamora]

I've seen it to. Each time it is without a dialog box to fill in what you were doing at the time, and away to send it to development.  So this Range Check error is another one they need to track down. 

[Kelky]

Hi I have experienced the same problem.

 

Tried to update, got the file 183 error and now can not access the program at all, it says it "can not access the file, you might not have the appropriate permissions". However I am the administrator and now can't open the program to download any updates. I downloaded the program originally rather than via CD so how do I reinstall without having to repurchase?

 

Any help gratefully received.

-----------------------------------------------------------

This worked - thank goodness

 

Download the installer from here; http://files.rootsma...om/RM7Setup.exe
In the download directory, right click on the .exe file and select "Run as administrator" and it should work. 

[Nevada Kid]

Along with the Range Error, I now get a ZLib Error (-3)  in Roots Magic 7 when Adding info to a Fact Type List. This i saw now 4 times.

 

Kidd

[Renee Zamora]

I've never seen that "ZLib Error (-3)". I tried to recreate it making a new fact and it didn't happen.  Can you tell what operating system you are using and where your database file is on your computer?  Is it in cloud storage by any chance?  Have you run the File>Database Tools - all options in consecutive order? 

[kbens0n]

I've never seen that "ZLib Error (-3)". I tried to recreate it making a new fact and it didn't happen.

That is an error that likely originates from Amazon Web Services (AWS), which FamilySearch uses for delivery of at least some of their services.

Can you tell what operating system you are using and where your database file is on your computer?  Is it in cloud storage by any chance?  Have you run the File>Database Tools - all options in consecutive order?

Nevada Kid stated a month ago in this post that they are running Windows 7 -> http://forums.rootsm...indpost&p=84070

[TomH]

zlib is a lossless data compression library. Free. So it could be used within RootsMagic although I've seen no evidence of that in the database file.

[Nevada Kid]

I'll watch for it again.

 

Kidd