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June 30 version not working on Moto G4 Play


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#1 TomH

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Posted 13 July 2017 - 08:59 PM

Having read accounts of others having a problem with the RM App on Android phones since the June 30 update for a new DropBox API, I installed RM for the first time on a Moto G4 Play phone (Android 6). On launching, I get the error message that "RootsMagic has stopped working".

 

The app still works on my old iPad 2, still downloads from DropBox even though it is running the Dec 2015 version 1.2.1 and despite not having done the update to 1.3 for the DropBox API rev.   


Tom user of RM7230 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> Rmtrix_tiny.png app, a growing bundle of RootsMagic utilities.


#2 Renee Zamora

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Posted 14 July 2017 - 07:49 AM

I am confirming we are finding issues with seem device specific, so we are tracking all of them down for development.


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#3 MacRooter

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Posted 15 July 2017 - 06:08 AM

Renee

 

Could you please add Samsung Galaxy S5 Neo to your list of devices?  I updated the Roots Magic App a few days ago and am also getting the "Unfortunately Roots Magic has stopped" message when I try to open the app.

 

Thank you.



#4 Renee Zamora

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Posted 17 July 2017 - 08:20 AM

I have passed that along to development.


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#5 MacRooter

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Posted 17 July 2017 - 11:27 AM

Thank you, Renee