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How to disconnect from my ex who was the account holder?

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#1 lneece


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Posted 05 July 2017 - 12:34 PM

I downloaded the RootsMagic App onto my iPad when my wife and I were married. Now that we are divorced, the app will not update without the password of my ex, as she was the account holder at the time I originally downloaded it. I discussed this with Apple, they told me the problem is with RootsMagic. The Apple Rep told me that RootsMagic must break the tie and start a new file.Thanks for you assistance.

#2 Renee Zamora

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Posted 05 July 2017 - 01:14 PM

Try an uninstall and see if that will reset it.