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#1 Jebell160

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Posted 03 July 2017 - 10:56 AM

Marker set to join events does not appear to work.

 

Even a simple scenario (one person, two events) does not produce a map with line linking events.

 

All other features seem to work as shown in the tutorial.

 

I have imported a GEDCOM file. 

I have correctly configured the marker set carefully and correctly to include the line thickness.

Preview of marker set shows symbol and line as it should. 

When I generate a map, the symbol shows up for each event, but there is no linking line.

I have tried several scenarios. 

Places are mapped and show on the map as advertised ok. 

 

Does this feature really work?  I notice the feature is kind of glossed over in the tutorial video.

 

 



#2 Renee Zamora

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Posted 03 July 2017 - 02:00 PM

Check that you have selected both the color and line thickness. 


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#3 Jebell160

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Posted 03 July 2017 - 03:32 PM

Thanks, Renee.

Colors are selected. Lines are selected. No luck.

I tried several simple scenarios, but no lines connecting events appear.
The preview in each case is correct: a symbol with a colored line.

#4 Renee Zamora

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Posted 05 July 2017 - 11:26 AM

It would be best to open a support ticket with a backup of your Family Atlas database. Then we can see what is happening. 

 

http://support.roots...us_requests/new


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#5 Jebell160

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Posted 06 July 2017 - 11:46 AM

Thanks. I have submitted a support request. I don't see an option for a backup file, I attached a .fatl file that will illustrate the issue, I think.

James Bell
Missoula, Montana