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RM crashing


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#1 Sleuth

Sleuth

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Posted 17 June 2017 - 11:55 PM

Hello,

 

As sister in our Ward, repeatedly gets an Access violation message when they try to match with Family Tree.  The message reads "Access violation at address 0147B308 in module 'RootsMagic.exe'. Read of address 00000714".  When this message occurs she has to close RM as it no longer has any functionality.

 

Apparently this has been happening since the last upgrade.

 

Can you please give some advice / help?

 

Thank you very much & best regards

Sleuth

 



#2 Renee Zamora

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Posted 19 June 2017 - 08:39 AM

Do they have version 7.2.4.0 installed?


Renee
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