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Can't sign into to family search in RM


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#1 Elynn

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Posted 13 June 2017 - 01:41 PM

Can't sign into to family search in RM when I click on the family search icon.   I have no problem logging DIRECTLY into family search.  I AM using the correct sign on and PW in RM.

 

Also after exiting the sign on in RM to family search, RM locks up.  Had to use task manager to close RM.

 

Forgot to mention I am on RM version 7.2.3.0


Edited by Elynn, 13 June 2017 - 02:20 PM.


#2 Elynn

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Posted 14 June 2017 - 02:34 PM

Same error again today.  Am I the only person having this issue?   I have NO problems signing on directly to familysearch, but cannot use the familysearch hint icon.



#3 Renee Zamora

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Posted 15 June 2017 - 08:45 AM

You need to update to version 7.2.4.0.  Then go to File>FamilySearch Central and login there.


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#4 Elynn

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Posted 15 June 2017 - 02:02 PM

I will do that.