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Worked yesterday, and not today

Family Atlas freeze

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#1 joswearingen


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Posted 12 June 2017 - 09:06 AM

I purchased RootsMagic and Family Atlas for Mac. Both installed without a hitch. Yesterday I spent several hours importing a tree from RM, and today it's gone. Further, Family Atlas is freezing up.


I recognize that this software isn't your bread and butter, and that your Ancestry integration is top priority, but I'm frustrated.

#2 Renee Zamora

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Posted 15 June 2017 - 08:22 AM

Its best to import using a RootsMagic GEDCOM instead of a direct import of the database itself. 


Though that wouldn't explain why the Family Atlas database is now gone. You could go to File>Search for files and have it search for any Family Atlas databases or backups on your computer.