I am currently unable to add new names to family tree from my Rootsmagic data base. When I go to the sync page and click on "add to FamilyTree", nothing happens. If I then go to Familyl Tree and enter the name manually and then try to sync with the new name, unable to do so. I have the latest update installed. I have exited the program and restarted my Rootsmagic without success. The only way I can sync data is to click on a person who is already synced and then see if new data is available. Any suggestions would be appreciated.
Unable to add new names to family tree from Rootmagic 7
Posted 11 April 2017 - 10:32 AM
The Family Tree API appears to be down in certain areas. Right now you cannot add a RootsMagic person to FamilySearch using the FT API. Same issue on their website. FamilySearch development is aware of the issues and working on them.