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Personal Historian does not save changes

Personal Historian Save Changes

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#1 kathleenallan

kathleenallan

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Posted 27 March 2017 - 04:39 PM

I have over 30 stories in an ancestor history in Personal Historian 2, and 8 categories.  Three of the stories show that I have them listed in 2 different categories.  When I remove the extra category and save the change and also save the story, the category shows only the one correct category.  However, when I exit the program and open it again, NONE of the changes are saved and I am right back to having 2 categories assigned to the story.  IN OTHER WORDS, IT IS NOT SAVING MY CHANGES.  I have uninstalled "Personal Historian 2" and then re-installed it, with no solution to the problem.

 

Does anyone have a solution?  I have called support and talked to two different people and they have no idea what is happening.



#2 Renee Zamora

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Posted 28 March 2017 - 02:10 PM

Can you open a support ticket and include a backup of your Personal Historian 2 database for testing? Tell us which categories and stories to look at. Any steps that we can reproduce what you are seeing. 

 

http://support.roots...us_requests/new


Renee
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