I recently installed Rm7, but it isn’t working properly. When I open it I have to enter my name and key every time. The response is “there was a problem saving the application preferences. “C\Program Files (x86)\RootsMagic 7\RootsmagicApp.xml”.
I then choose to register later, and a box comes up asking me to read news, though last time I clicked to not show this again. I once more choose don’t show this, then find and open an rmgc file, modify some options, such as don’t ask for a back-up.
I then try to close RM7 but get a message “RootsMagic has encountered an unexpected error: cannot create file “C\Program Files (x86)\RootsMagic 7\””. I think there is more to this message, that is hidden in this dialog box. The message continues asking me to tell RootsMagic this problem, and I have sent this report several times. Regardless of my response, this dialog reappears. My immediate problem is that I cannot close the new RM7 that I have just purchased, except by using Task Manager. I suspect that once I try using the program to enter data, extract data or etc I will run into further problems. When I close by using Task Manager I get another dialog “”Can’t create file “C\Program Files (x86)\RootsMagic 7\RMToolbar.ini”. Access is denied.” After the latter 2 dialogs appear a few times, Task Manager brings up a dialog that the program is not responding, and the End Now button works.
When I press F1 while the RM database is open Windows Help and Support opens, not RM tech support.
I am running it on W7 Home Premium, on an HP Folio 13 notebook.