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Constant Error messages and frozen keys--cannot enter info

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#1 april_sturtevant


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Posted 06 December 2016 - 04:19 PM

I am using the Mac version of RM.  I am getting constant error messages when I press on a button.  Furthermore, when I try to enter information, the keys are more often than not frozen--all I get is a beeping noice with each key stroke.


I get the following error message:


"RootsMagic has encountered an unexpected error:

Access violation at address (number is different with each error message) in module Roots

Please Tell RootsMagic about this problem ......."


These problems are virtually making the software unusable.  I have tried uninstalling and reinstalling the software several times and checked for updates.


Any suggestions?


#2 LarryD



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Posted 07 December 2016 - 08:07 AM

Hi April,


If you are running Sierra on your Mac, see Renee's response in this thread: