There were simply issues that mean we have to create a new video and development does not want to stop right now to create one.
Project glich...really! Funny that has not been mentioned before...by someone who visited your booth at Tech or on the FB page as reason for no appearance after Tech...anywhere...or a customer who saw it...or .....
RM has had a very loyal customer base up to the last few months, but the real glitches with performance for a large portion of your customer base is weakening that support and understandably. For most, reliability and stability are critical components.
The living people problem was mentioned on Facebook and I would prefer development kept their heads down at the task in hand rather than producing a tease video to satisfy curiosity.
I really wish the best for the future of Rootsmagic and they will always have some base of loyal immovable customers. However the gap between Rootsmagic and other software offerings has widened in my opinion and therefore the challenges have become quite steep. I believe this version release is crucial to the future direction of the product and I do hope they get it right, the wish list is full of ideas and feedback from experienced users. I also hope Rootsmagic maintain a constant and frequent development focus in the future to strengthen the position and reviews of the product.
Whilst the list is not endless glitches with performance like the index problem needing database tools, the inability to easily report some simple needs and geocoding difficulties resulting in the repeated “how do I?” posts on Facebook should have been eradicated years ago. Many of these issues are simple to resolve and should have been, the fact they were not detracts from an otherwise good, although dated, product. Anyone reading the Facebook group for the first time would not be impressed by the constant and repeated post of user difficulties, confusion and work arounds.
After 20+ years with the company I am awaiting the release of RM8 (in no rush) and another program also due an upgrade. So this year I must make the choice of the most productive way forward for my research and I do still hope that product will be Rootsmagic.