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Problem Downloading Items (not just RM 7)

RootsMagic 7 Downloading Frustrating!

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#1 deeH

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Posted 10 March 2016 - 10:11 PM

Hello,

 

I have had a problem downloading items for about 3 months now.  (I wrote this because I'm not blaming RootsMagic).

 

I bought RM7 with CD. Then I found out my Family Atlas was outdated and the update was free. I clicked to download and the large gray box came up:

 

You have chosen to open:

Family/AtlasUpdate.exe
which is a Binary File (2.9 MB)

from: Http://FilesRoots, etc. etc.

What should Firefox do with this file?

FLASHGOT  (choice in box:  Browser Built in (other option:  pyLoad) - I have no idea what any of this means!

 

SAVE FILE

 

When I click to save the file, I can no longer find it in the Downloads folder.

 

I know this is not an Internet 101 forum but I would appreciate some help!

 

I use Vista SP2 (yes, still Vista!) on a Dell XPS 420 (yes, it's that old!) desktop with 4.00 GM RAM, 32-bit Operating System

 

MY QUESTIONS:

 

1.  How do I change FLASHGOT back to the normal option?

2.  With the Save File:  How do I change it back to have items download to the Downloads folder?

 

I've googled but I must be googling the wrong thing!

 

Thank you so much!

dee  :mellow:



#2 Ludlow Bay

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Posted 11 March 2016 - 12:00 PM

I'd start by getting rid of Flashgot - it's an add-on that you don't need.  Then use the Refresh feature to re-set Firefox to the default settings:

 

https://support.mozi...ns-and-settings