Since I can't find an easy way to request new features directly on their web site I chose to submit a Support request ticket, which has been totally ignored. Is that the best way to get their attention? Or is this forum the best way?
I am very disappointed with their ignoring my support ticket, submitted on Jan 10, 2016. At least they could have told me the correct way to request new features, if that isn't the correct way!
How should I request new features in the future?
On the whole the program is quite good (I am a recent convert from Family Tree Maker) but it does need quite a bit of polishing in the UI in several areas. But I find it quite frustrating that it is single threaded and all the Windows are modal, i.e. they have to be closed before you can do anything else.
I want to be able to easily access and edit my source templates whilst I still have my person editor or source citation windows open, but no, you have to close everything in order to go back to change the custom source template if it isn't quite right. That's very time consuming! It indicates a very old fashioned approach to the application programming.
As well as a genealogy hobbyist I am also a professional SW programmer.