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Roots Magic 7 registration not "sticking"

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#1 vsx32



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Posted 14 January 2016 - 09:42 PM

I recently installed the latest update to Roots Magic 7 and for some reason it askes me to register my software.  I have had this problem before and was able to solve it by reinstalling Magic Roots 7, but this time around, I am not able to download Roots Magic 7.  I have paid for this software and also purchased the upgraded version, but twice now, I have been struggling with the registration not sticking.


I cannot download Roots Magic 7 from the website.  It takes me to the free Essentials software.


Please help! 

#2 zhangrau


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Posted 14 January 2016 - 10:20 PM

You are getting the correct download. After installing RM Essentials, you unlock the full version by entering your registration info.

#3 Renee Zamora

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Posted 15 January 2016 - 01:52 PM

The next time you go to open RootsMagic right click on the desktop icon. Select Run as Administrator. Then enter your registration key. It should remember it after that.