Jump to content


Photo

Roots Magic 7 registration not "sticking"


  • Please log in to reply
2 replies to this topic

#1 vsx32

vsx32

    Member

  • Members
  • PipPip
  • 21 posts

Posted 14 January 2016 - 09:42 PM

I recently installed the latest update to Roots Magic 7 and for some reason it askes me to register my software.  I have had this problem before and was able to solve it by reinstalling Magic Roots 7, but this time around, I am not able to download Roots Magic 7.  I have paid for this software and also purchased the upgraded version, but twice now, I have been struggling with the registration not sticking.

 

I cannot download Roots Magic 7 from the website.  It takes me to the free Essentials software.

 

Please help! 



#2 zhangrau

zhangrau

    Advanced Member

  • Members
  • PipPipPip
  • 1427 posts

Posted 14 January 2016 - 10:20 PM

You are getting the correct download. After installing RM Essentials, you unlock the full version by entering your registration info.



#3 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 8180 posts

Posted 15 January 2016 - 01:52 PM

The next time you go to open RootsMagic right click on the desktop icon. Select Run as Administrator. Then enter your registration key. It should remember it after that. 


Renee
RootsMagic