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RM7 error installing update

update error

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#1 cajflem

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Posted 19 December 2015 - 08:00 AM

For the last few incremental upgrades, I have been getting an error while installing the upgrade: "An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183. Cannot create a file when that file already exists". No hint as to which file is the issue. I hate having to uninstall/delete the old installation in order to install an upgrade.

 

Has anyone else encountered this issue? Anyone with ideas for a solution?

 

 

Thanks,

 

Charles A.J. Fleming


Charles Fleming
Fort Worth TX


#2 zhangrau

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Posted 20 December 2015 - 12:24 AM

I haven't had the problem, and I've also done all the incremental updates.

 

I have left RM5 and RM6 installed on my system (Win7-64bit), so I have flexibility when I want to work on multiple files simultaneously. Hasn't been a problem, but I do have to tell the install routine each time to leave the old versions alone.

 

I also exit RM7 before running the update. Did you? That could cause problems of various kinds.



#3 John_of_Ross_County

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Posted 20 December 2015 - 01:33 PM

You can rename each update to reflect the Rev level.  That way, you could install an earlier Rev level if needed.



#4 zhangrau

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Posted 20 December 2015 - 10:33 PM

You can rename each update to reflect the Rev level.  That way, you could install an earlier Rev level if needed.

 

I agree. So I have an archive of all of the install modules. They're not very big, so they don't use up much of my hard drive space. And I have, indeed, occasionally used an old setup module.



#5 Renee Zamora

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Posted 21 December 2015 - 09:26 AM

Try turning off your antivirus software when you do the update. It may be conflicting. 


Renee
RootsMagic

#6 RMather

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Posted 04 January 2016 - 02:53 PM

I am having the exact same problem.  To install an update, I must unstall rootsmagic, clean the registry with ccleaner, download the update from the website, then install it.  Does anyone know what the problem is?



#7 zhangrau

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Posted 04 January 2016 - 03:51 PM

Most likely a conflict with an antivirus or other background program. It can be difficult to identify, but I would start by going to

START - Run - msconfig and examine the STARTUP tab. There's probably quite a few programs listed - are there any listed that you have no idea what they do? Google 'em, and consider disabling them at startup.