Jump to content


Photo

Creating a shareable CD - pictures?


  • Please log in to reply
4 replies to this topic

#1 MansfieldTerrier

MansfieldTerrier

    Advanced Member

  • Members
  • PipPipPip
  • 46 posts

Posted 06 October 2015 - 10:05 AM

Hi all

I am able to use RM6 on W10 to create shareable discs with no major problems. The process whirrs away quite happily, presenting no error messages or suchlike and then ejects the discs upon completion.

However, when I then test said disc, not all of the pictures 'show up'.

They ARE there because I can see little picture icons and if I then double-click on them they do appear.

But surely this isn't what is meant to happen?

Surely all photos/pictures should be visible as I open up each person's details and photograph sources, yes?

Clicking on the Media Gallery presents the same problem - row upon row of picture icons, but no pictures unless I double-click each one and then it reverts to the icon once I close it.

 

I should say at this point that it's not EVERY picture that fails like these, as a few do appear every time.

 

I find this frustrating as I am passing these discs out to family and have to explain all the time that the pictures ARE there, but need to be 'encouraged' to appear.​


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#2 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 7084 posts

Posted 06 October 2015 - 10:15 AM

Check on the desktop version that there are no red x's in the Lists>Media Gallery. Also that a thumbnail is visible. 


Renee
RootsMagic

#3 MansfieldTerrier

MansfieldTerrier

    Advanced Member

  • Members
  • PipPipPip
  • 46 posts

Posted 06 October 2015 - 01:44 PM

The desktop version works perfectly well and I have no issues with the pictures therein.
No little red 'x's and all photos/images display correctly.


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#4 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 7084 posts

Posted 06 October 2015 - 03:29 PM

If you want to open a support ticket and include a backup with media we can test and see if we can figure out what's happening.

 

http://support.roots...us_requests/new


Renee
RootsMagic

#5 MansfieldTerrier

MansfieldTerrier

    Advanced Member

  • Members
  • PipPipPip
  • 46 posts

Posted 07 October 2015 - 04:23 AM

BINGO!

The .REG file has fixed this bug as well as the WebSearch issue.

 

My grateful thanks to all those who took the time to post replies.


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK