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#1 MansfieldTerrier

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Posted 06 October 2015 - 09:54 AM

This used to work quite happily, but since I've moved to Windows 10 it seems to have packed up!

I can click on the button for websearch, but the web-browser pane is always empty, no matter which search engine I use.

The little red 'progress' bar whizzes along at bottom right, but the pane remains blank.

 

What do I need to do, please?


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#2 Renee Zamora

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Posted 06 October 2015 - 09:56 AM

What computer operating system are you using?

 

Have you checked your firewall to make sure RootsMagic is not being blocked from accessing the internet?


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#3 MansfieldTerrier

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Posted 06 October 2015 - 10:04 AM

Hi Renee

Thanks for replying.

System is Windows 10 and I'm using RM6.

Does that help?

 

I've had a look at Windows Firewall and the list of programs doesn't include RootsMagic, either to be allowed or otherwise; it simply isn't in the list!


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#4 Renee Zamora

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Posted 06 October 2015 - 10:13 AM

Try and add it on a list to allow access and see if that will make it work.


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#5 kbens0n

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Posted 06 October 2015 - 12:38 PM

You likely need to download and click upon the .REG file from http://files.rootsma...Browser-Fix.reg

http://blog.rootsmagic.com/?p=2477

Or upgrade to v7

---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#6 MansfieldTerrier

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Posted 06 October 2015 - 01:42 PM

Thanks kbens0n - I'll give that link a try tomorrow when the PC is switched on.
As for upgrading to RM7 I'd be rather ticked-off if that's the solution as I only bought RM6 just over a year ago and it will cost me nearly as much again to upgrade.


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#7 kbens0n

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Posted 06 October 2015 - 02:10 PM

As for upgrading to RM7 I'd be rather ticked-off if that's the solution as I only bought RM6 just over a year ago and it will cost me nearly as much again to upgrade.


You are most likely entitled to a free upgrade according to your approximate purchase date. See mention here:

http://archiver.root...4-11/1417213158

---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#8 MansfieldTerrier

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Posted 06 October 2015 - 02:20 PM

Yes, last time I looked I fell just outside the date for a free upgrade.
The Law of Sod strikes again! :)


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#9 Renee Zamora

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Posted 06 October 2015 - 03:31 PM

The REG file is free and works for RM4 to RM7 users. Given your Shareable CD issue I suspect also this is what you need installed.


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#10 MansfieldTerrier

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Posted 07 October 2015 - 03:51 AM

Yep! That's it!

 

The.REG file has certai​nly fixed the WebSearch facility. :)

 

Now to check the Shareable CD issue ...


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#11 MansfieldTerrier

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Posted 08 October 2015 - 09:21 AM

Shareable CD problem ironed-out.

It's a good fix that .REG file! :)


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#12 MansfieldTerrier

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Posted 28 November 2015 - 03:12 AM

Oh dear!

And now the WebSearch facility won't work with FamilySearch.

This is the screen that greets me when I try it.

 

Untitled_zps69xnaifd.jpg

 

If it's of any help I have recently upgraded my Windows 10 with the first major upgrade.

 

Any ideas please?

 


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#13 MansfieldTerrier

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Posted 28 November 2015 - 03:14 AM

And ... clicking on the little LDS symbol to check for the FamilySearch Person Tools now requires a password but refuses to accept the u-name and password that I know are definitely correct.

 

What's gone wrong?


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#14 MansfieldTerrier

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Posted 28 November 2015 - 03:18 AM

OK.

Forget this.

Just seen that it no longer works as support ceased as of 30th July 2015.

 

Thanks a bunch RM. :(


MT ;)

 

Looking for Pashby, Bird, Sedman, Sutton and Dobson in Scarborough, UK


#15 Renee Zamora

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Posted 30 November 2015 - 10:53 AM

It is out of our control that FamilySearch broke things that used to work in RM6. We had to release an update to RM7 to support their changes. We never release updates to older version. 

 

You could download RootsMagic 7 Essentials to open your RM6 database to use the FamilySearch Tools.  The file format is the same so you can go between RM6 & RM7 without an issue. The WebSearch tab is only available in the paid version so you would need to upgrade if you wanted to continue using it with FamilySearch.


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