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RM7 is not making matches with the Family Tree

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#1 JorgeAguirre

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Posted 17 August 2015 - 09:36 AM

Hi since the last 2 or 3 updates of RM7 ti can't find matches of people I know they are in Family Tree, I want to send a database with some specifical examples but I don´t know how to do it, please let me know and I will send the file so you can check what's going on.



#2 Renee Zamora

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Posted 17 August 2015 - 11:51 AM

Are you using an Regional Setting on Windows other than US English?  If so change that setting. The FT API has an issue with international versions of Windows. 


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#3 JorgeAguirre

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Posted 17 August 2015 - 01:08 PM

I just changed the region configuration and still nothing is happennning, can you show me what should I do



#4 JorgeAguirre

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Posted 17 August 2015 - 02:29 PM

I just changed the date format and it is working again, thanks.