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RM7 app stops working frequently on Android tablet


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#1 Audrey P

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Posted 24 May 2015 - 07:27 PM

The app frequently goes blank and an error message states, " Unfortunately, RootsMagic7  has stopped working"  I send in the message. It has been happening for weeks and still no fix has occurred. It is very annoying and inconvenient. Is there a fix for this problem?



#2 Renee Zamora

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Posted 26 May 2015 - 02:44 PM

What is the operating system on the device you are using?


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#3 Audrey P

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Posted 27 May 2015 - 04:39 PM

It is a Samsung S3  Android v.4.4.2,



#4 Renee Zamora

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Posted 28 May 2015 - 10:31 AM

So that wouldn't be the new Lollipop bug. In the desktop program go to File>Database Tools and run all options there in consecutive order. Then upload that cleaned file to the RM App. See if that improves things. 


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#5 Audrey P

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Posted 28 May 2015 - 02:22 PM

It didn't work, I did the DB tools, each one was either ok, cleaned or complete within a second or two.  I saved the DB to Dropbox for App. then from App uploaded it to RM.

 

In less than 5 minutes here comes the ..."Unfortunately....."

 

Audrey



#6 Renee Zamora

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Posted 29 May 2015 - 09:22 AM

Open a support ticket and send a backup of the database you are using. We will then test and see if we have the same problem with it.  If you see a pattern on how we can recreate it let us know.

 

http://support.roots...us_requests/new


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#7 Eaglesperch

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Posted 31 May 2015 - 03:55 PM

Mine was working this morning, then kept STOPPING when I updated the database.  Tried "cleaning" the data but no help.  Put an older version into Dropbox to see if yesterday's changes were the problem.  Samt STOPPED problem.  Uninstalled and reinstalled APP several times, restarting the Samsung Tab 5 inbetween.  Still STOPPED.  Very annoying with the So Calif Gen Soc Jamboree stating in a few days.



#8 Renee Zamora

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Posted 01 June 2015 - 08:23 AM

Did your Android operating system recently update too?


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#9 sjashe

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Posted 10 June 2015 - 05:18 PM

Still no word on this app getting fixed?



#10 Renee Zamora

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Posted 11 June 2015 - 09:26 AM

Not ready for release, but its coming soon.


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#11 bes_stpmn@yahoo.com

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Posted 25 August 2017 - 07:57 PM

Update coming soon .. in 2015 ... is there a fix yet?

#12 Renee Zamora

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Posted 28 August 2017 - 04:44 PM

We released version 1.4 a couple weeks ago.  Look in the Google Play store for the update. 


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