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Working with Markers


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#1 srichards

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Posted 20 March 2015 - 12:51 PM

I have upgraded my Family Atlas program and restarted my computer. Do I need to keep the CD in the cd rom drive to use the program? I don't think so and have tried the program both ways.

 

As I start to import my rootsmagic 7 file I get the message "Access violation at address 0085AE84 in module 'FamilyAtlas.exe' Read of address '00000008'. I hit the button at the bottom 'OK' and it continues to load.

 

Then I click to 'add' a marker set. I can set the name for that set and the other things; but when I click on the list of names and start typing the name of the person I'm trying to find - it won't find the person. When that happens I will scroll down and find the person and click the box on their name and then I tell it to find all of their ancestors (usually just the '4' generations) and it says it has only found 1-3 people. I check on the people and other than the one I chose they are not direct line ancestors.

 

I am totally frustrated and don't know what to do next.......HELP!

 

Susan Richards

 



#2 Renee Zamora

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Posted 23 March 2015 - 09:28 AM

If you imported a RM6 or 7 RMGC file then that might be the issue. Family Atlas has an issue with their file format. Create a File>Export>GEDCOM and import that GEDCOM file into Family Atlas.


Renee
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