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Webhints not syncing with Family Tree

WebHints

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#1 sbarney8

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Posted 25 February 2015 - 11:03 PM

Clicking on pending webhints (e.g., 7 pending) successfully opens FT but no record hints are listed.  If FT is opened through either the "Show on Family Tree" tab or the regular login to FT, record hints are visible.  FYI, clicking on pending webhints for MyHeritage works fine.



#2 Renee Zamora

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Posted 26 February 2015 - 10:34 AM

Confirming I also see this issue right now. We believe the Record Hint system on FamilySearch is currently down. I checked some people and the Person Page on Family Tree is blank under Record Hints.  


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#3 sbarney8

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Posted 26 February 2015 - 10:42 AM

However, it is working from within FT.



#4 Renee Zamora

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Posted 26 February 2015 - 11:51 AM

Just a little more detail. I have confirmed with FamilySearch the issue is on their end. RootsMagic sends you to the same link on FamilySearch Family Tree that you find under Record Hints on the Person page - "Show Detail". This is the page that is currently down. So its being worked on.


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