Okay folks a little source of qualifictions: I have been in the computer industry since 1969. I have designed, writtten and implemented thousands of software products, at one time I programmed in 19 different languages, I am very familiar with the architectures of at least twelve different operating sysytems, I use on a daily basis three different word processing applications (WordPerfect, Word and OpenOffice Writer) all of which accept RTF documents. None of these applications received a proper formatted RTF document out of RootsMagic.
Is there someone who has been responding to this request doing anything about the problem of an improper formatted document? And what is this about reinstalling the RootsMagic Software? That sort of requirement went out with DOS (it has been that many years since I have heard of that solution).
I am sorry but solutions to problems should first isolate the problem, look at the code generating the desired results, make corrections and get a fix in place as quickly as possible. There is a problem here. And I venture to say it is not in some checklist.
I have spent many, many, years promoting this product to many hundreds of people around the country. I would hate to see all of that effort go by the wayside because no one is around to pay attention to solving a very simple problem.
President and CEO of The Mentor Group, Ltd.