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Two versions of My Heritage ?

My Heritage Library access

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#1 Roger-Ohio

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Posted 20 December 2014 - 11:14 PM

Am wondering if there are two versions of My Heritage just as there are two versions of Ancestry.

One being the version a person can subscribe to and the 2nd being the "Library" version that many libraries subscribe to and offer to their patrons.

 

Today I was in the Akron Ohio main library and was testing out the new RM7 > My Heritage link.

What happened when I clicked on a light bulb was a small window opened indicating there were My Heritage links available. Upon clicking on the number, I saw a list of pending records. One was a link to a census page. When I clicked on the "View Record" link the My Heritage subscription sign-up page opened.

The 2nd pending record was supposidly from My Heritage Family Tree. When I clicked on the link the My Heritage subscription sign-up page opened.

 

Now I think this is not a RM problem but the issue is that My Heritage may be selling subscriptions to libraries that are not really providing access to My Heritage web site.

 

The Akron library Genealogy database link can be seen on this page

 

I am contacting the Special Collections Librarian at the Akron Library but this situation may not be something they are aware of or can fix and may want to point to RM or My Heritage to resolve.

 

Anyone else run into this situation of trying to use My Heritage Library version?



#2 TomH

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Posted 21 December 2014 - 10:46 AM

There are more than two versions of MyHeritage.

 

Earlier in the year, MyHeritage introduced its Library Edition http://myheritagelib...ion.com/support. As for Ancestry's, it is a record searching system, not a personal family tree service.

 

At the moment, I'm wrestling with what MyHeritage shows as two independent subscriptions under my account:

  1. Data - which was auto-renewed recently
  2. Family site - which expired at the same time

I cannot find anything on their website about the data subscription, only about a MyHeritage subscription at three levels: Basic (free), Premium, PremiumPlus. While all support Smart Matching, only Premium and up support confirmation and rejection of matches, et al ("Enhanced Smart Matching"). But that is Smart Matching for persons in your MyHeritage tree, not your RootsMagic tree. With my "Data" subscription, RootsMagic WebHints returns both Record and Tree matches which I am able to confirm or reject even though my "Site" has expired.

 

My "Data" subscription seems to be a carryover from a prior World Vital Records subscription; MyHeritage bought or merged WVR earlier this year at which time I thought my WVR subscription became MyHeritage PremiumPlus (same price). But they now say otherwise; I'm still trying to work it out. 


Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#3 Roger-Ohio

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Posted 21 December 2014 - 12:40 PM

Thanks Tom for the additional info. 

I wonder what happens if I try and get the Basic (free) version.  BTW where do you find the sign-up for the free version? All I can find is a 14 day trial



#4 TomH

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Posted 21 December 2014 - 01:52 PM

Their Service Terms says:

 

 

Subscription Terms and Payments
MyHeritage offers payment-based subscription plans in addition to the basic free site plan, which include: Premium family site plan, PremiumPlus family site plan and Data plan.

The MyHeritage Privacy Policy for RootsMagic says:

 

Note that some of the matches can be viewed and confirmed for free, while others require a MyHeritage data subscription.

I cannot see how to get a free subscription from a browser that has no cookies identifying me as a subscriber. Looks like you have to start the trial. I see the Basic option on an upgrade page having logged in. 

 

It may be that clicking on a Record Match from WebHints may take you to a Data subscription page and that a SmartMatch will take you to a Family Site subscription page. Once again, I have to say that I find their website to be confusing, bordering on misleading, about the subscriptions - I have yet to find any info on the so-called Data Plan to which I am apparently subscribed. 


Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#5 Ludlow Bay

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Posted 22 December 2014 - 10:24 AM

MyHeritage has a robust Support/Help system - who'da thunk it?  :wacko:

 

http://www.myheritage.com/support

 

http://helpcenter.myheritage.com/

 

http://www.myheritag.../support-forums

 

http://helpcenter.my...-Subscriptions/

 

http://www.myheritag...a-subscription/

 

http://www.myheritag...a-subscription/

 

http://www.myheritag...arch-plans.php?



#6 TomH

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Posted 22 December 2014 - 04:34 PM

Thanks for digging through their support pages, Ludlow Bay. I learned more from those links than what MH support has been able to explain in several emails. I actually found a path to the Data subscription rate through one of those links - not that it is in any way connected to My Account pages or anything else that would be obvious looking for. And SuperSearch - what is it? Apparently, that depends on your subscription. Every subscription gets to use it but the records you have to pay to see decrease as your level of subscription ascends from Basic (free) to something. It appears that the Data subscription ($9.95/mo, paid yearly) gives you free results from all MH databases but you don't get a Family Site while Premium Plus (also $9.95/mo paid yearly) gives you Family Site(s) but not all records are free. Seems like if you want both Site(s) and full search results, you subscribe to both.

 

For RootsMagic users wanting to exploit WebHints for finding evidence, the Data subscription is the basic requisite, which is what I have.  


Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#7 Roger-Ohio

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Posted 28 December 2014 - 04:34 PM

I am in contact with Special Collection Librarian at the Akron Library. She is checking with the Web administrator to see exactly what their contract is with My Heritage.

It may be a simple error of title entry on the Akron Library web page and what they have is just World Vital Records, which is owned by MH.

 

I know that if I log into the Akron Library I can use most of their database subscriptions except Ancestry which can only be used when physically working through the library server.

Otherwise i do not need to be "subscribed" to any of the databases other than American Ancestors and Ancestry.







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