Posted 18 December 2014 - 12:19 AM
As you can see in the screenshots below, I tried to replicate your problem with my email client (Google webmail) and did not experience the symptoms you describe. If I can copy & paste w/o error, that tells me that the problem is not universal, however, I do notice that your LiveMail video example shows a "reply" screen with quoting from the original (that you are then trying to copy/paste from) and not the inbox view screen of the original "plain text" (as it's labeled on your video screen) email message itself. I'm thinking that your LiveMail client is not set up to reply to plain text messages WITH plain text messages in return ...and instead your copy operation is losing something regarding formatting (note that no characters are lost) or is picking up some hidden html or richtext formatting codes that are not transferring correctly. I suspect that if you merely opened the original email (not reply to it) and copy/paste the exact same text from the body of the original email message, that you likely could paste error-free into that RM note field. You didn't mention if you've toggled the Program Options->General->Use plain text when pasting to notes ...that may affect your outcome in a good or more bad way.
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