Hi, I have been reading these forums for around 2 weeks now as me and my wife were looking for a new genealogy software platform. I have to say it will not be Rootsmagic at this time but I thought it was hardly fair to leave the forum again without making a few observations.
Every piece of software paints a great sales picture of their respective features, some are closer to the truth than others. Also the users range from that one off Christmas present that may or may not get used to the more serious researcher who is building a work of quality and I won't speculate on the likely percentage breakdown.
Active posters on forums like this would be from the relatively small percentage of the more serious researcher wanting better features and improved operation, and it seems to me that Rootsmagic place a low priority on that input. That's a pity as I always understood the appeal of Rootsmagic was the listening ear behind the forums genuinly wanting to build a better quality product and it now seems commercial decisions are by far the more important ones.
I did a search for Renee and Tracking System and that is one mighty long list dating back several years. I work in IT and unless many of these things have been incorporated in the program it puzzles me as to why not as many are very simple tweaks. It would seem that a new feature is intruduced (that's the sales pitch satisfied) but it is incomplete in many ways and that simply never gets dealt with. It would also appear that beta testing is either very brief, non existant or being carried out by people who do not understand genuine genealogy needs.
For me software is about the time it takes to do simple tasks and of course the quality of reporting, I don't want to sit for half an hour entering details for one individual or family when there is a quicker way. I watched a few bits of webinars and an example of one feature I did like which was the copy and paste of sources is even flawed. If I were to enter a bunch of census data it would appear I have paste the source to each individual fact! Is it not common sense that if I am entering a bunch of data it almost invariably comes from the same source and I should be allowed to quickly paste the source to all?
Place reconciliation also looks a nightmare compared to other programs which make better use of lifting information from Bing maps. I have also read a lot about window size and position not being remembered, that's a pretty basic expectation and if I handed such a thing to my boss it would be swiftly handed back.
Anyway, I wish you all the very best but as an outsider I feel you have lost the battle. Ongoing little quality issues and gaps in operation, which are many, can only show that quality is not high on the company agenda. That being the case I believe the evolution of Rootsmagic will continue along the lines of the bean counters who just want to advertise they have a feature regardless of it's quality or completeness.
Finally it seems the reputation of Rootsmagic users being close to their author is obviously an old legacy notion which is no longer the case.