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#1 JACRISTA

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Posted 20 February 2014 - 12:58 PM

Can someone advise me please, I have my database on my PC and also on my laptop and on a memory stick, when I try to plug the memory stick into the laptop it comes up with a box asking to choose either free version or the paid one, when I click on the paid one it asks me for the key, am I doing something wrong? sorry to be a bit thick, I'm not very computer savvy I'm afraid
Thanks

#2 Laura

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Posted 20 February 2014 - 01:34 PM

If you purchased RootsMagic, you received a registration key. You need to enter the registration key in RootsMagic on the memory stick to unlock the full version just as you would on a desktop or laptop.

#3 Renee Zamora

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Posted 21 February 2014 - 09:30 AM

If you installed RootsMagic To-Go on your flash drive then you do need to enter your registration key in order to use it. You should only need to do that once, per flash drive.
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#4 Cliff Wilder

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Posted 03 July 2014 - 10:25 PM

Is there a way to see the product key in the desktop version so it can be copied and pasted into the RMTG?



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#5 Cliff Wilder

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Posted 03 July 2014 - 10:42 PM

Posted to thw wrong version ... puttin it where it goes!!!



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#6 zhangrau

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Posted 04 July 2014 - 12:32 PM

You can request a lookup by going back to:

http://www.rootsmagic.com/ - then click Support - Request a Lost Product Key