5 replies to this topic

[JACRISTA]

Can someone advise me please, I have my database on my PC and also on my laptop and on a memory stick, when I try to plug the memory stick into the laptop it comes up with a box asking to choose either free version or the paid one, when I click on the paid one it asks me for the key, am I doing something wrong? sorry to be a bit thick, I'm not very computer savvy I'm afraid
Thanks

[Laura]

If you purchased RootsMagic, you received a registration key. You need to enter the registration key in RootsMagic on the memory stick to unlock the full version just as you would on a desktop or laptop.

[Renee Zamora]

If you installed RootsMagic To-Go on your flash drive then you do need to enter your registration key in order to use it. You should only need to do that once, per flash drive.

[Cliff Wilder]

Is there a way to see the product key in the desktop version so it can be copied and pasted into the RMTG?

[Cliff Wilder]

Posted to thw wrong version ... puttin it where it goes!!!

[zhangrau]

You can request a lookup by going back to:

http://www.rootsmagic.com/ - then click Support - Request a Lost Product Key