Posted 05 August 2013 - 03:41 PM
Posted 06 August 2013 - 09:30 AM
Posted 07 August 2013 - 06:28 PM
You have also suggested that I move certain unidentified files to other unidentified folders. Is it your belief that the inoperative registration key issue will be resolved by moving some files?
Posted 07 August 2013 - 08:23 PM
- Uninstall RootsMagic 3.
- Download and install the latest RootsMagic 3 update (3.2.6) from http://www.rootsmagi...tes/RootsMagic/ - I don't know how it handles the registration key but it might be advisable to install RM in a folder over which you have full control, not under the Programs (x86) folder.
- Set up your RM3 working folders for the database, GEDCOMs, reports , ... where you have full control.
Posted 08 August 2013 - 08:24 AM
You can also do a direct download from here - http://rootsmagic.co...d/RootsMagic-3/
It is possible you are not using the right Name with the key that you registered. Some of our RM3 keys require that the name be exact. You will want to contact Sales or email Support@RootsMagic.com to have us look up your registration information.
The only reason I mentioned to not store your database files inside the program files is because after you install and have the program up and running you are going to need to make sure you're not doing that. If you were it would cause issues and you would still think the program didn't install correctly.
Posted 08 August 2013 - 08:25 AM
I have RM 3 installed at My programs/RootsMagic 3. My databases are at RM 3 data/[Name of Database].
Unless you are going to use RM 3 to answer questions on the board, you don't really need it.
RM 6 will convert the RM 3 database to a RM 6 database. Just make sure you have all the files that make up a RM 3 database in one folder on your Windows 7 computer's hard drive. The data folders should not be in the same folder as the program files.
On YouTube, you can watch Importing RootsMagic 3 into Later Versions of RootsMagic on the RootsMagicTV channel.
Or, watch Webinar #1 on RootsMagic's website.