Deleted individual by mistake, can't open backup files
Posted 10 June 2013 - 02:07 PM
Posted 10 June 2013 - 06:34 PM
Posted 25 August 2015 - 07:59 AM
I bought a hard copy of Rootsmagic 3 and then updated to Rootsmagic 5. I bought a new pc and saved database files which had been used on Rootsmagic 5. Can't now open them and seem to have lots Rootsmagic 5!
Posted 25 August 2015 - 09:14 AM
I'm using RM6, but these steps should also work for RM5:
First: Go to http://www.rootsmagic.com/Recover-Key/ and request your lost key for RM5
Third: You can now re-install RM5.
Fourth: Open RM5, go to Tools - Program Options - Folders and setup your 5 folder locations.
Fifth: Go to File - Open - Open a file and navigate find to your most-recent *.rmgc data file
Sixth: Go to File - Rename and give the *.rmgc file a different name (maybe append something like OOPS to the name)
Seventh: Go to File - Restore and select a recent *.rmgb backup file
You should now have two versions of your database open in RM5
Eighth: Go to Window - Tile Vertically (or horizontally if you prefer)
Ninth: In each database, navigate to the individuals that need to be compared, and manually transfer data from the restored backup to the OOPS file.
Posted 25 August 2015 - 11:04 AM
Is there an error message when you try to open RootsMagic or your database?
Sometimes when you move to a new computer your files are marked read-only. This would prevent them from opening. Right click on the file or folder its in and under Properties uncheck read-only. If it still won't open then move the database file out of the current folder so the program doesn't try to open it when it starts. If RootsMagic will open then its an issue with the database. In that case you need to File>Restore a backup.