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Family Tree on Family Search

Doesnt always share.

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#1 Kim W

Kim W

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Posted 25 April 2013 - 05:19 PM

I just started using the share feature, and for some reason when I'm adding children to the parents, 7 out of 10 will work. I can't figure out why the 3 won't. Any one else having this problem?

#2 Renee Zamora

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Posted 26 April 2013 - 08:34 AM

We have been seeing this issue. We are still trying to see a pattern as to why some children can't be added. So far it's only when you move children from your RM database to the FT.

You could open a support ticket and send us a File>Backup (.rmgb) of your database so we can test this. Also let us know which family to look at.

http://support.roots...us_requests/new
Renee
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