10 replies to this topic

[Willy]

When starting RM6 a message says that an update is available. Clicking on "Download and Install" starts the download process but it fails after a couple of minutes with the repeated message "Request Timeout" repeated five times.

Currently running Version 6.0.0.3

This happened before when the version 6.0.0.3 was announced as available. I waited a few days and down loaded the new version outside of RM6 when it became available on the website.

[Alfred]

I downloaded the new upgrade before I noticed that the web page still lists it as 6.0.0.3.
It startled me a bit but the installer did say it was 6.0.0.0. == WOOPS 6.0.0.4 (My fingers don't go where I think they should.)

I always save the installer to my hard drive before installing it, with a dial up connection I do not trust the auto install.

[Renee Zamora]

Try downloading from here: http://www.rootsmagi...tes/RootsMagic/

We will be fixing the version number to reflect we are on 6.0.0.4 now.

[Patrick R]

I just downloaded the upgrade from RM6's message. Had no problem, and it now shows that I am running 6.0.0.4.

I always save a copy of each separate version, but always let the auto install do upgrades. So far, no problem, though I do back up the system drive each night with seven separate days' worth of data, just in case.

[Alfred]

Try downloading from here: http://www.rootsmagi...tes/RootsMagic/

We will be fixing the version number to reflect we are on 6.0.0.4 now.

As of Jan 11, 2130 central, it still lists the latest upgrade as RootsMagic 6.0.0.3 Installer at:
http://www.rootsmagi...tes/RootsMagic/


=== edited Jan 17 2013 ==========
I didn't notice my year finger stumble until Glenn pointed it out.
I did check the RootsMagic download site yesterday and it now lists 6.0.0.4

[Ludlow Bay]

As of Jan 11, 2130 central, it still lists the latest upgrade as RootsMagic 6.0.0.3 Installer at:
http://www.rootsmagi...tes/RootsMagic/

Lighten up, Alfred. It's in the tracking system.

[Alfred]

"Was that sarcasm?"

[Ludlow Bay]

"Was that sarcasm?"

Nope. Dead serious.

[Renee Zamora]

Could have swore we fixed that the other day. Must have been a different webpage they fixed. I submitted it again.

[Shirlock]

Unable to download/install update 6.0.0.4. From RootsMagic software program I get 'Request Timeout' after 21,201 out of 26.421KB. Tried to download from RootsMagic website, does not download at all, stays at 0%. I'm currently running version 6.0.0.3.

------------------
Issue is resolved, ended up being a Windows issue that needed to be cleared up before downloading update.

[Glenn]

As of Jan 11, 2130 central, it still lists the latest upgrade as RootsMagic 6.0.0.3 Installer at:http://www.rootsmagi...tes/RootsMagic/

Hi Alfred, I had to borrow your "Oops" expression. I did see "central" but it just went flying by into the next century, 117 years from now!

Glenn