News Screen / Welcome Screen
Posted 03 December 2012 - 05:47 PM
Posted 03 December 2012 - 09:08 PM
Posted 04 December 2012 - 07:27 AM
"I work on genealogy only on days that end in "Y"." [Grin!!!]
"Documentation....The hardest part of genealogy"
"Genealogy is like Hide & Seek: They Hide & I Seek!"
" Genealogists: People helping people.....that's what it's all about!"
Using FO and RM since FO2.0
Posted 04 December 2012 - 11:21 AM
Posted 04 December 2012 - 05:47 PM
Just my sense of humor!
Good real estate may be based on location, location, location;
good sources are based on citation, citation, citation!
Posted 02 September 2013 - 09:15 AM
Posted 02 September 2013 - 09:49 AM
As for beta testing, we do our best, but its difficult to set up every possibly scenario that a database could contain that will cause an issue. There are just to many variables.
Posted 03 September 2013 - 07:49 AM
I would like to think of myself as a constructive critic, as Renee has said there have been many cases of small bugs reported to support and on the forum where the problem had already been solved in a previous update and the user was a few versions behind so being made aware of the updates is something I like.
I know one very very large company who releases updates very frequently and is known for releasing buggy software and I think most of us have used it at some point so it is not unknown or unusual. The main thing is that, in most cases, the Rootsmagicians response to genuine problems is a little quicker and more personal.
Customers should never be frustrated by things they cannot do.
User of Family Historian 6.2.7, Rootsmagic 7.6.2, Family Tree Maker 2014 & Legacy 7.5
Posted 05 September 2013 - 12:37 AM
Another bit of RM arrogance we must accept. RM is the ONLY program on my computer that forces me to be notified of updates! Come on now, we are grown-ups and can manage certain things all by ourselves. This would not be an issues if not for the fact that RM is constantly updating, mostly for fixing problems that should never have existed in the first place!! (RM does not apparently do sufficient alpha and beta testing before issuing major releases. I usually wait for about 1 year before accepting (usually means purchasing) a major new release, simply to let the often 10-20 updates occur that make the program stable and usable.) The only reason I am still with RM all these years is that I have too much invested to learn a new genealogy program. (I started at FamilyOrigins 1.0 DOS.) So yes, here is a case where the good (for me) outweighs changing. But, that won't stop me from offering criticism where I feel it necessary. (Bruce, I hope you read this one.)
Being critical in a helpful way is good. Charging someone with arrogance is not.